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A selection of our most awe-inspiring projects
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From World Headquarters to every regional and local office across the world, our team delivers the unique mix of innovative technology, meticulous service and reassuring expertise that defines us – from the epic projects to the tiniest details.
At heart, each one of them is following a perfectly simple ethos: they’re working hard to be the absolute best at what they do, individually and together.
This is how we help to realise your most ambitious plans and exceed your expectations each day.
General Manager, UAE & Qatar
Garzon joined UTC in June 2015 as Managing Director BIS Qatar and was instrumental in starting an Otis company in Qatar before becoming the General Manager for UAE & Qatar in 2016. A third generation of the elevator industry, Garzon has 16 years’ of elevator experience. Prior to joining Otis, Garzon worked for Schindler in Spain, Canada and Qatar at different positions from project manager, branch director to Managing Director in Qatar. His most favorite project was the Louvre Museum and he likes to visit the museum often.
Garzon finds the geopolitical situation in the Middle East region quite interesting and follows it closely due to its impact on the elevator business.
Passionate about basketball, he was selected for a basketball first league team. This opportunity taught Garzon how to play on a team which has reflected later on his professional life. He also enjoys skiing, paddle-tennis, tennis and water polo. Sergio holds a BA in Industrial Engineering from Escuela Tecnica de Ingenieros industrials, Spain and an Executive MBA from IESE Business School, University of Navarra, Spain.
Branch Manager Abu Dhabi and Al Ain
No stranger to elevators and escalators, Neville has over 35 years of experience within the elevator and escalator industry. In 1982, Neville joined Otis India as an apprentice and moved to Otis UAE in 1995 as a Field Operations Manager. After a four year hiatus at Schindler, Neville returned to Otis in 2015 and is currently a Branch Manager for Otis UAE.
As a member of the support team for the Burj Khalifa project, Neville enjoyed working with adjusters and on the field manpower requirements and says his love of electronics has added value to his professional success.
Neville holds a bachelors of physics from the University of Bombay and a masters of business administration from University of Wollongong, Wollongong, Australia.
Head of HR, UAE
Sara joined Otis in 2018 with an expertise in building organizational HR functions, as well as people development. Prior to joining Otis as Head of HR in the UAE, Sara held roles as Head of HR in Al Nasr Construction and as the Organizational Development Manager at ABAMI. She is very passionate about bringing simplicity and innovation to HR, while driving a customer centric culture in her team.
Having lived in over 8 different cities and 4 different countries, she is continuously developing and learning from her network of friends and colleagues. She believes her biggest strength is her ability to connect with people, irrespective of age; culture or individual differences.
A lover of the outdoors, Sara prides herself in a healthy work-life balance and is involved in many adrenaline pumping activities, such as skydiving; kitesurfing; wakeboarding and rock climbing. When not spending time outdoors, she acts as a coach and support to entry level professionals for personal development and empowerment.
New Equipment Sales Manager, Otis UAE
In 2000, Bassam joined Otis as a Sales Engineer. During his career with Otis Bassam has held several positions including Senior Sales Engineer and Sales Manager for the Dubai area. Bassam holds a bachelor degree in Mechanical Engineering and his industry specialty is in marketing, business development and vertical transportation. In 2011, he was promoted to New Equipment Sales Manager for Otis UAE.
Bassam takes pride in his team’s abilities and achievements. He continuously leads the strategic direction and over sight of the company while staying engaged with top clients, keynote projects and staff development.
He aspires to become a good mentor for others and always motivates and instills his passion and dedication for work to the team. He firmly believes that everything we do, we must always do for excellence.
His most memorable projects at Otis are “The Golden Mile” and the iconic “One Zabeel Towers”.
Outside of work, Bassam loves spending time with family and friends. He also enjoys playing football & basketball. He is active in numerous philanthropies and serves the less fortunate children via the feeding program for Bethlehem House and EMMAUS Home for the elderly.
President, Otis Europe, Middle East and Africa
Patrick has been with us since 1991, when he joined the new equipment sales team for Otis France. He progressed through the business, becoming Director, New Equipment Operations and Marketing for Otis France in 2005.
Since then, Patrick’s career has grown from strength to strength. He became Area Director for Eastern Europe and Managing Director, Russia in 2006, before moving up to Vice President, Strategy & Business Development at our global HQ. 2012 saw him appointed as President, Pacific Asia Area and a year later he became President, South Asia Pacific for UTC Building & Industrial Systems (BIS). This encompassed numerous key challenges, such as managing the BIS businesses in India, South East Asia and Australasia. Patrick has also recently served as President BIS, Europe Region.
This exciting range of challenges has prepared and equipped Patrick well for his current position of President, Otis Europe, Middle East and Africa. Based in Brussels, his responsibilities encompass sales, marketing, installation, service, and operations across these regions.
With a bachelor’s degree in business administration from the Ecole Superieure Dirigeants d’Enterprise, Paris, Patrick’s academic studies focused particularly on economics, management and human resources. In 2014 he was awarded the prestigious Chevalier de l’Ordre National du Mérite by the French government.
President, Otis Elevator Co.
A self-described technology zealot, Judy brings to the job an entrepreneur’s passion for reinventing businesses to better serve customers and grow into new markets. Her mission at Otis: to bring the energy of a startup to an iconic company that has led the industry it created for 165 years.
“We have to stay focused on the future,” she says. “And we can’t be afraid to be impatient, because change is a good, inherently positive thing.”
An engineer by training, Judy landed her first management job at 23. She went on to senior leadership roles at three global icons – IBM, Lockheed Martin and Siemens AG. She was serving as CEO of both Siemens USA and Dresser-Rand, a Siemens business, when recruited to run Otis.
She built her career on a host of challenging assignments, creating solutions for both global customers and government entities.
Judy is a big believer in the idea that technology exists to serve the common good. She applies digital technologies and uses social media to amplify the reach of her message. For Judy, leadership is about creating a sense of mission among employees. “People make a decision every day about what kind of work they’re going to do,” she says. “That’s what I love about Otis people – they know that what we do matters. With 68,000 colleagues operating in more than 1,000 branches across 200 countries and territories, we service 2 million units and touch 2 billion people every day to keep the world moving.”
Vice President, Finance & Chief Financial Officer, Strategy and Information Technology
In his 27-year career with UTC and Otis, Mark has traveled extensively around the world with varied global and regional leadership positions in the company, including a six-year period residing in Asia.
Starting at Otis in 1989, Mark had numerous roles before moving to Singapore in 1998. There, as Regional Director of Treasury and Asset Management for the Asia Pacific Region, he also worked on acquisitions and integration. In 2001, he transferred to Hong Kong where he was CFO for the South Asia Pacific region, helping restore those companies following the 1998 Asian economic crisis. He returned to the US in 2004 to lead the worldwide Otis Financial Planning & Analysis function.
His diverse background and deep interest in international business led to his move to UTC corporate in 2007 as leader for UTC Financial Planning & Analysis. From there he has added to his varied industry exposure by becoming Carrier Vice President, Finance & CFO, and later CFO for UTC Climate, Controls & Security. He was also Vice President, Finance & CFO for UTC Building & Industrial Systems.
Mark was appointed to his present role of Vice President, Finance & CFO, Strategy and IT for Otis, in October 2015.
Vice President and General Counsel
Nora has some serious working credentials with Otis. She’s held all kinds of legal positions going back to 2000.
Early in her career she was closely involved in our 150th anniversary celebrations, helping to plan and realise a range of events – it really helped Nora connect with our unique heritage and understand the personal pride that people feel being a part of Otis. This belief in the importance of individuals and great working relationships is something that Nora has embraced at every stage:
“I reflect upon my first UTC job a lot – working as a lawyer supporting branches in the southeast US exposed me to the reality of how we succeed – through the dedication of our people to servicing individual customers.”
Nora is a self-proclaimed dog fanatic – and away from work you’ll usually find her 130-pound Newfoundland, Atlas, by her side.
Nora also really enjoys seasonal activities like skiing in the winter and biking and going to the beach all summer. Her love of good food and wine lasts all year round and having travelled widely through work, she can go for some pretty exotic options.
Vice President and Chief Human Resources Officer
Christian began his UTC career at Carrier in 2003, where he worked as Human Resources Director for global operations, before moving to Singapore to lead Carrier’s Asia Pacific HR function.
Returning to the US in 2006, Christian was appointed Vice President, Human Resources, for the global commercial HVAC business. He then joined the UTC Corporate office in 2007, where he directed the global talent function, including executive staffing, succession planning and leadership development.
A passion for sailing has equipped Christian with skills such as patience, dexterity and balance that have served him well in HR across multiple industries, including automotive, publishing and aviation. He also holds a bachelor’s degree in Political Science from Villanova University and a master’s degree in Labor and Industrial Relations from Michigan State University.
Christian is deeply interested in how investments in digital capabilities will impact the role of leaders and how they engage with their employees – something he is keeping a close eye on in his current position of Vice President and CHRO of Otis Elevator Company, which he has held since 2015. In this role, Christian leads all aspects of the global HR function. He’s also a member of the Otis Executive Committee and works closely with the senior executive team to achieve Otis’ strategic business priorities.
A consummate professional, Tony brings more than 30 years’ diverse experience within UTC to his role. He joined Pratt & Whitney in 1984, before progressing through various operations and general management positions with the UTC Corporate office, UTC Fire & Security and Otis. From Director of Worldwide ACE at UTC to Managing Director of Nippon Otis, Tony moved upwards, assuming more responsibility with every step and gaining priceless expertise at the same time.
Before joining Otis Service, Tony was President, Otis China Limited where he drove dramatic growth and increased the service portfolio to more than 100,000 units under contract. He also helped to shape a more innovative and effective service business by introducing many of our advanced and pioneering processes, such as digital tools and specialised service packages for key customer segments.
Today, Tony leads our global service organisation and is a member of the Otis Executive Committee. His game-changing responsibilities include setting our global service standards, spearheading and inspiring innovation, and ensuring the success of our ambitious digital transformation strategy.
Tony gained a bachelor’s degree in engineering from Florida Atlantic University and an MBA from the Darden School at the University of Virginia.
Senior Vice President, Operations and Engineering
Through numerous innovative projects, Thierry will help redefine elevation and drive the growth of engineering. His expertise and industry understanding will contribute to Otis’ global presence and its reputation as the undisputable leader in products, service and design.
A member of the European Lift Association, Thierry is at home in the world of elevation.
Within UTC, Thierry has also worked on the launch of the environmentally conscious CO2OLtec® system in the Carrier Refrigeration business.
Thierry’s academia feeds his passion and his professional work. He has a PhD, where his research earned the attention of an international jury, and he lectured on Thermodynamics and Heat Transfer at prestigious Engineering colleges in Paris and Lyon.
A lover of the great outdoors, Thierry is a keen mountain biker, scuba diver and fencer, and as a young man placed 22nd in the world rankings of international fencing.
He has 2 children that share his academic success as well as his passion for travel and scuba diving.