Your Otis team

There is no greater resource than our people, with their extraordinary collective talent, vision and experience.

From World Headquarters to every regional and local office across the world, our team delivers the unique mix of innovative technology, meticulous service and reassuring expertise that defines us – from the epic projects to the tiniest details.

At heart, each one of them is following a perfectly simple ethos: they’re working hard to be the absolute best at what they do, individually and together.

This is how we help to realise your most ambitious plans and exceed your expectations each day.

Ryan Mai

President Otis Elevator Company Southeast Asia

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Ryan Mai

President Otis Elevator Company Southeast Asia

Ryan Mai was appointed President of Otis Elevator – Southeast Asia region in September 2017. He is responsible for operations in ASEAN which includes Singapore, Malaysia, Thailand, Indonesia and Vietnam (including Philippines, Myanmar, Brunei, Laos and Cambodia). Ryan served as President of Otis South Asia Pacific region from 2015 to 2017. Prior to this he was President of United Technologies – Building & Industrial Systems Hong Kong, Taiwan, and Macau. Throughout his 28-year career with UTC, Ryan has been posted in the United States, Malaysia, Hong Kong, and Singapore. He was recognized with the Otis President’s Award in 2007, 2010, 2012 and received the UTC Chairman’s Award in 2014.

Ryan joined Otis Elevator Company in 1989 in the United States upon graduation from Washington State University’s Mechanical Engineering program. He later received an MBA from the Pacific Lutheran University, USA with support from the United Technologies’ Employee Scholar Program.

He was a past President of the Building Owners & Managers Association in Washington State, USA. He was also a member of the Hong Kong Green Building Council and served on the Executive Committee and Board of Governors of the Hong Kong American Chamber of Commerce. He was elected to the leadership post of vice Chairman of the Chamber in 2015.

Stephane de Montlivault

President, Asia Pacific

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Stephane de Montlivault

President, Asia Pacific

Stephane de Montlivault was appointed President, Asia Pacific in July 2017 with responsibility for all Otis businesses in Asia Pacific, excluding China. Previously, he served as President, Northeast Asia in addition to his role as President, Nippon Otis Elevator Company.

Stephane began his career at Otis North America in 1984 where he held positions in sales, procurement strategy, and finance. In 1989, he relocated from New York to Singapore where he was responsible for financial planning and analysis for the Pacific Asia Operations. From 1995, he took on successive country and regional leadership roles based in Vietnam, Indonesia, Singapore and Hong Kong. Stephane moved to Japan in 2009 where he first served as managing director; he was appointed as President Nippon Otis in March 2014.

Stephane holds a bachelor’s degree in accounting and finance from ESDE in Paris, and a Master of Business Administration in marketing and management from the University of Hartford in the United States.

Judy Marks

President, Otis Elevator Co.

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Judy Marks

President, Otis Elevator Co.

A self-described technology zealot, Judy brings to the job an entrepreneur’s passion for reinventing businesses to better serve customers and grow into new markets. Her mission at Otis: to bring the energy of a startup to an iconic company that has led the industry it created for 165 years.

“We have to stay focused on the future,” she says. “And we can’t be afraid to be impatient, because change is a good, inherently positive thing.”

An engineer by training, Judy landed her first management job at 23. She went on to senior leadership roles at three global icons – IBM, Lockheed Martin and Siemens AG. She was serving as CEO of both Siemens USA and Dresser-Rand, a Siemens business, when recruited to run Otis.

She built her career on a host of challenging assignments, creating solutions for both global customers and government entities.

Judy is a big believer in the idea that technology exists to serve the common good. She applies digital technologies and uses social media to amplify the reach of her message. For Judy, leadership is about creating a sense of mission among employees. “People make a decision every day about what kind of work they’re going to do,” she says. “That’s what I love about Otis people – they know that what we do matters. With 68,000 colleagues operating in more than 1,000 branches across 200 countries and territories, we service 2 million units and touch 2 billion people every day to keep the world moving.”

Mark George

Vice President, Finance & Chief Financial Officer, Strategy and Information Technology

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Mark George

Vice President, Finance & Chief Financial Officer, Strategy and Information Technology

In his 27-year career with UTC and Otis, Mark has traveled extensively around the world with varied global and regional leadership positions in the company, including a six-year period residing in Asia.

Starting at Otis in 1989, Mark had numerous roles before moving to Singapore in 1998. There, as Regional Director of Treasury and Asset Management for the Asia Pacific Region, he also worked on acquisitions and integration. In 2001, he transferred to Hong Kong where he was CFO for the South Asia Pacific region, helping restore those companies following the 1998 Asian economic crisis. He returned to the US in 2004 to lead the worldwide Otis Financial Planning & Analysis function.

His diverse background and deep interest in international business led to his move to UTC corporate in 2007 as leader for UTC Financial Planning & Analysis. From there he has added to his varied industry exposure by becoming Carrier Vice President, Finance & CFO, and later CFO for UTC Climate, Controls & Security. He was also Vice President, Finance & CFO for UTC Building & Industrial Systems.

Mark was appointed to his present role of Vice President, Finance & CFO, Strategy and IT for Otis, in October 2015.

Nora LaFreniere

Vice President and General Counsel

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Nora LaFreniere

Vice President and General Counsel

Nora has some serious working credentials with Otis. She’s held all kinds of legal positions going back to 2000.

Early in her career she was closely involved in our 150th anniversary celebrations, helping to plan and realise a range of events – it really helped Nora connect with our unique heritage and understand the personal pride that people feel being a part of Otis. This belief in the importance of individuals and great working relationships is something that Nora has embraced at every stage:

“I reflect upon my first UTC job a lot – working as a lawyer supporting branches in the southeast US exposed me to the reality of how we succeed – through the dedication of our people to servicing individual customers.”

Nora is a self-proclaimed dog fanatic – and away from work you’ll usually find her 130-pound Newfoundland, Atlas, by her side.

Nora also really enjoys seasonal activities like skiing in the winter and biking and going to the beach all summer. Her love of good food and wine lasts all year round and having travelled widely through work, she can go for some pretty exotic options.

Christian Meisner

Vice President and Chief Human Resources Officer

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Christian Meisner

Vice President and Chief Human Resources Officer

Christian began his UTC career at Carrier in 2003, where he worked as Human Resources Director for global operations, before moving to Singapore to lead Carrier’s Asia Pacific HR function.

Returning to the US in 2006, Christian was appointed Vice President, Human Resources, for the global commercial HVAC business. He then joined the UTC Corporate office in 2007, where he directed the global talent function, including executive staffing, succession planning and leadership development.

A passion for sailing has equipped Christian with skills such as patience, dexterity and balance that have served him well in HR across multiple industries, including automotive, publishing and aviation. He also holds a bachelor’s degree in Political Science from Villanova University and a master’s degree in Labor and Industrial Relations from Michigan State University.

Christian is deeply interested in how investments in digital capabilities will impact the role of leaders and how they engage with their employees – something he is keeping a close eye on in his current position of Vice President and CHRO of Otis Elevator Company, which he has held since 2015. In this role, Christian leads all aspects of the global HR function. He’s also a member of the Otis Executive Committee and works closely with the senior executive team to achieve Otis’ strategic business priorities.

Tony Black

President, Service

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Tony Black

President, Service

A consummate professional, Tony brings more than 30 years’ diverse experience within UTC to his role. He joined Pratt & Whitney in 1984, before progressing through various operations and general management positions with the UTC Corporate office, UTC Fire & Security and Otis. From Director of Worldwide ACE at UTC to Managing Director of Nippon Otis, Tony moved upwards, assuming more responsibility with every step and gaining priceless expertise at the same time.

Before joining Otis Service, Tony was President, Otis China Limited where he drove dramatic growth and increased the service portfolio to more than 100,000 units under contract. He also helped to shape a more innovative and effective service business by introducing many of our advanced and pioneering processes, such as digital tools and specialised service packages for key customer segments.

Today, Tony leads our global service organisation and is a member of the Otis Executive Committee. His game-changing responsibilities include setting our global service standards, spearheading and inspiring innovation, and ensuring the success of our ambitious digital transformation strategy.

Tony gained a bachelor’s degree in engineering from Florida Atlantic University and an MBA from the Darden School at the University of Virginia.

Thierry Jomard

Senior Vice President, Operations and Engineering

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Thierry Jomard

Senior Vice President, Operations and Engineering

Through numerous innovative projects, Thierry will help redefine elevation and drive the growth of engineering. His expertise and industry understanding will contribute to Otis’ global presence and its reputation as the undisputable leader in products, service and design.

A member of the European Lift Association, Thierry is at home in the world of elevation.

Within UTC, Thierry has also worked on the launch of the environmentally conscious CO2OLtec® system in the Carrier Refrigeration business.

Thierry’s academia feeds his passion and his professional work. He has a PhD, where his research earned the attention of an international jury, and he lectured on Thermodynamics and Heat Transfer at prestigious Engineering colleges in Paris and Lyon.

A lover of the great outdoors, Thierry is a keen mountain biker, scuba diver and fencer, and as a young man placed 22nd in the world rankings of international fencing.

He has 2 children that share his academic success as well as his passion for travel and scuba diving.