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A selection of our most awe-inspiring projects
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From World Headquarters to every regional and local office across the world, our team delivers the unique mix of innovative technology, meticulous service and reassuring expertise that defines us – from the epic projects to the tiniest details.
At heart, each one of them is following a perfectly simple ethos: they’re working hard to be the absolute best at what they do, individually and together.
This is how we help to realise your most ambitious plans and exceed your expectations each day.
Executive Director and General Manager
“The building blocks of Otis success are passionate, talented employees and delighted customers,” says Ray Bisson, Executive Director and General Manager of Otis UK & Ireland. “Our digital transformation is enabling us to provide a personalised customer experience which is critical to urban mobility.” Responsible for leading a workforce of 1500 employees, Ray joined the organisation in 2018 from Otis New York City where he was Vice President for two years.
Ray’s journey in Otis began in 2000 as a sales trainee interested in combining his electrical engineering degree with business development in Florida. He quickly progressed through the ranks with increasing sales and operational responsibilities across the US where he spearheaded win-win solutions for customers in challenging assignments. He has been part of the great success story of Hudson Yards development in Manhattan’s West Side where Otis supplied 73 elevator and escalator units for office, retail, residential and hotel use.
Ray is a firm believer that teamwork is key to achievement in the increasingly complex, technologically demanding projects that Otis UK & Ireland is involved in. “It’s the diversity of thought and skill and focus on the end goal that ensures we bring an answer to the customer’s problem,” he says. “With 125 years of operating experience in the UK, we’ve been at the heart of moving people through the most iconic buildings in history.”
Leading 600 staff, Ales is implementing Digital Service Transformation to ensure that we exceed customers’ expectations in lifts and escalators maintenance using the latest technology, processes, and tools.
“The customer is at the centre of everything we do,” he says. “And to have a great experience, we need to have the best tools and passionate people who are committed each day to giving the best service.”
He is responsible for the growth of the maintenance and modernisation businesses and improving the customer experience.
Equipping 400 service engineers with iPhones and proprietary apps to provide an outstanding customer service, Ales is proud that they will be able to inspect our installations, find and order the part they need, review the instructions for installing that part, consult safety procedures and more—right from wherever they’re working. With our Service Customer Relationship Management system, transparent and real time information on jobs and work history are helping to foster a closer relationship between service engineers and our customers.
Before joining Otis UK & Ireland, Ales’ career with Otis spans 11 years where he was based in Central Europe, running BIS initially and prior to that Otis Czech Republic and Slovakia. He is fluent in German, English, Czech and conversant in Russian.
A cycling enthusiast, Ales enjoys spending time with his two children and going out to music concerts.
New Equipment Director, Otis UK
Bertrand Rotagnon was appointed New Equipment Director of Otis UK in July 2018, and is a member of the Executive Board of Otis UK and Ireland.
In his role, he leads the New Equipment business unit, and focuses on aligning and providing exceptional customer service across sales, marketing, and field operations to ensure slick delivery that improves our profitability, and enhances our market coverage and share of segment.
Prior to this role, Bertrand was New Equipment Sales, Marketing and Technical Director for two years.
He joined Otis in January 2011 as Senior Manager for the Otis West and North Europe High Rise Department based in Paris. He has since held various positions with increasing responsibility. Before moving to the UK, he was leading the Major Projects Department for Otis Europe and Africa.
Bertrand began his career at Bouygues Construction in 2004, where he worked for eight years. He started as a purchaser in the Paris branch, before taking the lead of the Vertical Transportation Purchasing Department for France and Europe. He then organized, centralized and led the Mechanical and Electrical Purchasing Department for Bouygues Construction’s worldwide activities and branches.
Bertrand holds a Master’s degree in Purchasing Management from the University of Grenoble (France) and an MBA from the University of Massachusetts (USA).
New Equipment Operations Director
Preston’s global career at Otis over the past 18 years has taken him from his homeland in the US to Asia and now Europe leading on the installation of our lifts in our high profile towers that are set to change city skylines, such as TwentyTwo Bishopsgate in London and Owen Street in Manchester.
He started his career as a mechanic in the US and moved into operational and managerial roles in Singapore and India including Director, New Equipment Installation, Otis Singapore from Sep 2013 to Feb 2017. There he significantly reduced operational delays installing infrastructure across our portfolio. Considering his travels, Preston has many intriguing tales about some of the best places to experience around the world. Prior to his current role, Preston worked in the EMEA Field organization.
Preston’s philosophy is that teamwork that underpins success. “It is by communicating with each other and helping to share the load will we meet our customers’ expectations,” he says.
Pan TfL Director
Mandeep joined us in 2015 from London Underground with which Otis has had a relationship for over 100 years, helping to bring one of the world’s busiest transport systems to life with the first public escalator installed in Earl’s Court Station in 1911.
Mandeep is responsible for the delivery of escalators for the London Underground and the Elizabeth line - a new railway which will increase central London rail capacity by 10% and increase choice of travel. This is part of the wider Crossrail, Europe’s largest infrastructure engineering project, which will add an estimated £42bn to the UK’s economy. The opening of the Elizabeth line in December 2018 will usher in a significant milestone in moving over 200 million passengers a year.
An ambitious and innovative engineering feat, site access to install escalators on Crossrail was extremely tight and, in some cases, with just millimetres to spare. Mandeep is proud of the role Otis UK has played. “This the epitome of complex detailed logistical planning and a very tough job to pull off. We have enjoyed rising to the challenge.”
A lover of walking and cycling with his family, Mandeep also enjoys being a culture and travel connoisseur.
Managing Director of Otis Ireland
David joined UTC via the acquisition of Chubb in 2003. Since then David has been held various managerial roles, including Managing Director Fire & Security UK & Ireland - a role which David held from 2009 to 2011. David is responsible for running both Chubb and Otis in the Republic of Ireland and Northern Ireland where our engineers are installing new equipment in the buoyant office building and housing markets.
President, Otis Europe, Middle East and Africa
Patrick has been with us since 1991, when he joined the new equipment sales team for Otis France. He progressed through the business, becoming Director, New Equipment Operations and Marketing for Otis France in 2005.
Since then, Patrick’s career has grown from strength to strength. He became Area Director for Eastern Europe and Managing Director, Russia in 2006, before moving up to Vice President, Strategy & Business Development at our global HQ. 2012 saw him appointed as President, Pacific Asia Area and a year later he became President, South Asia Pacific for UTC Building & Industrial Systems (BIS). This encompassed numerous key challenges, such as managing the BIS businesses in India, South East Asia and Australasia. Patrick has also recently served as President BIS, Europe Region.
This exciting range of challenges has prepared and equipped Patrick well for his current position of President, Otis Europe, Middle East and Africa. Based in Brussels, his responsibilities encompass sales, marketing, installation, service, and operations across these regions.
With a bachelor’s degree in business administration from the Ecole Superieure Dirigeants d’Enterprise, Paris, Patrick’s academic studies focused particularly on economics, management and human resources. In 2014 he was awarded the prestigious Chevalier de l’Ordre National du Mérite by the French government.
In her 35th year in industry, Judy Marks has witnessed technological advances while applying emerging and mature technologies in a way that benefits society. She currently leads Otis – the iconic company that remains at the forefront of the elevator industry it created 165 years ago – through a remarkable digital and cultural transformation.
Today, Otis is taking its deep knowledge of the hoistway and using it to create digital solutions that serve customers’ needs in an era of intelligent buildings. This includes IoT-based service solutions with proactive data analytics for predictive maintenance; advanced video analytics and dispatching systems to manage varying traffic patterns; and a new generation of elevators that are connected, smarter, data rich, safer, and more efficient and comfortable than ever.
“We are living in revolutionary times as the world is digitally transforming,” she says. “Our 68,000 colleagues are on a journey together into the future. We’re continuing to innovate, to find new business models, to serve customers with excellence and to disrupt ourselves to become an end-to-end enabler of global passenger mobility.”
Judy has held senior leadership roles at three global icons – IBM, Lockheed Martin and Siemens AG. She was serving as CEO of both Siemens USA and Dresser-Rand, a Siemens business, when appointed to lead Otis in 2017. She built her career on a host of challenging assignments, creating solutions for both global customers and government entities. A self-described technology zealot, Judy applies digital technologies and actively uses social media to amplify the reach of her messages. For Judy, leadership is about creating a sense of mission among employees.
“People make a decision every day about what kind of work they’re going to do,” she says. “That’s what I love about Otis people – they know that what we do matters. Across 200 countries and territories, we service 2 million units and touch 2 billion people every day to keep the world moving.”
Judy serves as a Director of Hubbell Inc. and is on the Board of Visitors for the University of Maryland College of Computer, Mathematical and Natural Sciences. She earned a degree in electrical engineering from Lehigh University. In 2017, Judy was named to the Top 50 Most Powerful Women in Technology and received the Excellence in Leadership Award from the International Society of Automation.
Vice President, Finance & Chief Financial Officer, Strategy and Information Technology
In his 27-year career with UTC and Otis, Mark has traveled extensively around the world with varied global and regional leadership positions in the company, including a six-year period residing in Asia.
Starting at Otis in 1989, Mark had numerous roles before moving to Singapore in 1998. There, as Regional Director of Treasury and Asset Management for the Asia Pacific Region, he also worked on acquisitions and integration. In 2001, he transferred to Hong Kong where he was CFO for the South Asia Pacific region, helping restore those companies following the 1998 Asian economic crisis. He returned to the US in 2004 to lead the worldwide Otis Financial Planning & Analysis function.
His diverse background and deep interest in international business led to his move to UTC corporate in 2007 as leader for UTC Financial Planning & Analysis. From there he has added to his varied industry exposure by becoming Carrier Vice President, Finance & CFO, and later CFO for UTC Climate, Controls & Security. He was also Vice President, Finance & CFO for UTC Building & Industrial Systems.
Mark was appointed to his present role of Vice President, Finance & CFO, Strategy and IT for Otis, in October 2015.
Vice President and General Counsel
Nora has some serious working credentials with Otis. She’s held all kinds of legal positions going back to 2000.
Early in her career she was closely involved in our 150th anniversary celebrations, helping to plan and realise a range of events – it really helped Nora connect with our unique heritage and understand the personal pride that people feel being a part of Otis. This belief in the importance of individuals and great working relationships is something that Nora has embraced at every stage:
“I reflect upon my first UTC job a lot – working as a lawyer supporting branches in the southeast US exposed me to the reality of how we succeed – through the dedication of our people to servicing individual customers.”
Nora is a self-proclaimed dog fanatic – and away from work you’ll usually find her 130-pound Newfoundland, Atlas, by her side.
Nora also really enjoys seasonal activities like skiing in the winter and biking and going to the beach all summer. Her love of good food and wine lasts all year round and having travelled widely through work, she can go for some pretty exotic options.
Vice President and Chief Human Resources Officer
Christian began his UTC career at Carrier in 2003, where he worked as Human Resources Director for global operations, before moving to Singapore to lead Carrier’s Asia Pacific HR function.
Returning to the US in 2006, Christian was appointed Vice President, Human Resources, for the global commercial HVAC business. He then joined the UTC Corporate office in 2007, where he directed the global talent function, including executive staffing, succession planning and leadership development.
A passion for sailing has equipped Christian with skills such as patience, dexterity and balance that have served him well in HR across multiple industries, including automotive, publishing and aviation. He also holds a bachelor’s degree in Political Science from Villanova University and a master’s degree in Labor and Industrial Relations from Michigan State University.
Christian is deeply interested in how investments in digital capabilities will impact the role of leaders and how they engage with their employees – something he is keeping a close eye on in his current position of Vice President and CHRO of Otis Elevator Company, which he has held since 2015. In this role, Christian leads all aspects of the global HR function. He’s also a member of the Otis Executive Committee and works closely with the senior executive team to achieve Otis’ strategic business priorities.
A consummate professional, Tony brings more than 30 years’ diverse experience within UTC to his role. He joined Pratt & Whitney in 1984, before progressing through various operations and general management positions with the UTC Corporate office, UTC Fire & Security and Otis. From Director of Worldwide ACE at UTC to Managing Director of Nippon Otis, Tony moved upwards, assuming more responsibility with every step and gaining priceless expertise at the same time.
Before joining Otis Service, Tony was President, Otis China Limited where he drove dramatic growth and increased the service portfolio to more than 100,000 units under contract. He also helped to shape a more innovative and effective service business by introducing many of our advanced and pioneering processes, such as digital tools and specialised service packages for key customer segments.
Today, Tony leads our global service organisation and is a member of the Otis Executive Committee. His game-changing responsibilities include setting our global service standards, spearheading and inspiring innovation, and ensuring the success of our ambitious digital transformation strategy.
Tony gained a bachelor’s degree in engineering from Florida Atlantic University and an MBA from the Darden School at the University of Virginia.
Vice President, Engineering
As vice president of engineering, Ricardo is leading the global Engineering function in developing innovative technologies that align with our customers’ needs and will drive the future of Otis.
Ricardo brings nearly two decades of UTC experience to his new role. He spent several years in Shanghai heading engineering for Otis China – notably progressing the development of a common platform product and establishing the Shanghai Lead Design Center. Before joining Otis, Ricardo was director of UTC Climate Controls & Security’s Technology and Components, Asia, and Leader of Global Chiller Programs for Carrier. He started his UTC career with the United Technologies Research Center.
Ricardo holds multiple degrees in mechanical engineering, including a Ph.D. from Virginia Tech, as well as a joint MBA degree from New York University, Hautes Études Commerciales Paris, and the London School of Economics.
Vice President, Communications
The way we communicate and engage with our customers, passengers and employees is rapidly evolving, with audiences receiving information in new ways and at all times. Randi is leading the global communications function for Otis, helping to navigate this new landscape with clear, effective and consistent strategic communication across the global organization, and with external audiences; our customers, partners and fans.
Randi joined the company in June 2018 and is a member of the Otis Executive Committee, reporting directly to Otis President Judy Marks.
Prior to joining Otis, Randi spent more than a decade at FleishmanHillard where she successfully managed communications and public relations for large, inter-disciplinary global businesses and led high-performing teams for clients including Bose, Autodesk and Booz Allen Hamilton. Prior to FleishmanHillard, she held several roles at CBS television working as a director, producer and writer for nightly newscasts, interview-style programming and other special events.
Randi’s breadth of communications experience, coupled with her multi-industry exposure serve as the foundation for creative, impactful storytelling – ultimately shaping the Otis narrative to win the hearts and minds of the employees, customers and two billion passengers we move every day.
She holds a Bachelor of Arts in Political Science and International Relations from Emory University.