OTISLINE®
Our 24-hour, centralized OTISLINE receives and documents customer problems, questions and issues; routes them to the right places for prompt service; and collects data that is used to improve Otis' design, manufacturing and maintenance procedures.

OTISLINE® provides competent workers, experienced technicians and/or engineers to respond to your call for service. This ensures a prompt response to your enquiry and efficient dispatch of an Otis technician when needed.

When you contact OTISLINE®, our operators will ask a few questions including your name, contact number, details of the building where the elevator or escalator is located and the nature of the problem.

Once this information is collected, Otis technicians and/or engineers will be promptly dispatched to your building.

OTISLINE - 24 hrs Emergency Service Hotline:
Toll Free: 8004666