Otis is the only vertical transportation company to document and use standard work practice manuals developed on the job and through ongoing engineering.

From setup to cleanup, every Otis mechanic performs every work process the same way — every time. We work safe and smart, making the most efficient use of time and resources.

Standard Practice
Every Otis mechanic uses documented standard work practices, featuring details of the right methods, parts and tools for every procedure. These are supplemented by computer-based programs, which enable mechanics to thoroughly study the details of every component and system.

Training
Otis mechanics are the most thoroughly trained in the vertical transportation industry: collectively, they receive Otis technical trainings. Additional computer-based training enables Otis mechanics to become experts on every relevant subject.

Quality Control
Otis supervisors check all maintenance procedures, determine whether or not equipment requires replacement or upgrading, and ensure that every system is entirely code-compliant. Regular in-depth interviews are also performed with customers — because your input is not just welcome, but necessary.

Benefits

The right procedure, performed the right way

Greater reliability and quality

The best safety record in the industry