OTISLINE® is our 24 hour response centre, equipped to answer your service requests 7 days a week.

Trained Customer Response Representatives are available to answer your queries and promptly coordinate the dispatch of an Otis technician following service calls.

When you contact OTISLINE® our Customer Response Representatives will ask a few simple questions including your name, contact number, the elevator or escalator with the problem, as well as the nature of the problem.

OTISLINE® staff constantly collect and analyse data to improve Otis' maintenance procedures as well as to upload information to e*Service.

For assistance call OTISLINE®: 1800 626 847