Otis Elevator (China) Investment Co., Ltd.
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The world's leading manufacturer of elevators, escalators and moving walkways.
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Can you hear my Smile?

In Otisline there is a mirror on every employee’s table. It reminds the customer representative of that only when we serve the customers with smile can we also see the customer’s smile. Every customer representative in OTISLINE is professionally trained in how to support customers and members of the public in any situation.

Otisline, located in Otis Tianjin HQ, is our 24x7 customer response center supporting all of our customers across China. Established in December 2000, Otis initiated the first 24-hour customer service support line in the elevator industry, providing callback, business consultation, feedback collection and customer surveys. To be brief, customers can get no matter what information that is related with Otis, they can call Otisline directly.

The Otisline system is integrated into our overall service management system. By operating one platform for the entire service operation we are able to build in timely communication and problem solution processes and reporting system that ensure the customers’ satisfaction.

As an important part of Otis strong service resources, OTISLINE represents Otis’ at your service culture. Otisline performance wins high recognition from the China call center industry and other social organizations.


1. “China Best 80 Customer Care Enterprise” by China Electronic Chamber Of Commerce in Sep. 2005.

2. “China Best Call Center (small size)” by the Ministry of China Information Industry in Sep. 2007.

3. Otis, as the only elevator company, is awarded The Leading Service Provider according to the accumulated results of 3 years (05-07) anonymous inspections by CAQP across China in Mar.2008.


Toll free no. 8008185588
(Mobile users) 4008185588/4006515588
Fax. 022-28101166
E-mail otisline.china@otis.com
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