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The world's leading manufacturer of elevators, escalators and moving walkways.
 
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SERVICE EXCELLENCE

Service Excellence is more than what we provide, it’s how we think and act. It’s not just “fixing a problem” or performing routine maintenance, it’s the “smile” in the voice on the phone, the prompt response to a request and the drive to always improve. It’s how we work with one another and how we work with our customers and the riding public.

We believe that service excellence begins with each employee's commitment to improve the things-no matter how small-that are in their control. By keeping an "at your service" attitude and striving to exceed our customers' and each other's expectations, we are working hard to become a benchmark for superior service-not just for the lift companies, but for all companies worldwide.


If you have a Service Excellence issue or wish to speak with your local team please Contact Otis.

 
 
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