OTIS - INDIA
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INDIA
The world's leading manufacturer of elevators, escalators and moving walkways.
 
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PROXIMITY TO CUSTOMER


* Largest Networks of over 80 Service Centres covering over 300 towns and cities in the Country.

* Patented service management software to monitor health of each unit.

* Automatic complaint escalation for units having higher breakdown.

* Units with longer shutdown get reported to GM Level.

* Clocking of response time for each call, ensures prompt service.

* Not only numbers of complaints, but type of failures are also recorded to conduct route cause analysis.
 
 
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