Through investments in new technology, Otis Elite^TMservice simplifies your day by taking one important responsibility off your mind, managing your elevator. By upgrading your elevator, Otis can respond to service issues in rapid time, provide status updates in real time; we will even modify key elevator functions whilst you are on the phone to an Elite Engineer*.

Respond
Otis Elite^TM service dedicates a team of experts to your elevator. Within minutes, our Otis Elite^TM analysis will allow us to resolve your issue or dispatch a mechanic, with all the necessary information to fix it right the first time. Response time is accelerated, downtime is reduced, and reliability is dramatically improved.

Inform
Your customers want answers. It is essential that you have them. With Otis Elite^TM e-mail notifications, we will keep you across the progress as it happens, so you are always in the know.

Control
Within minutes of receiving your request, Otis Elite^TM service, you have the control to keep your elevator in synch with the flow of your buildling.

*Dependant on individual controller types