Your Otis team

There is no greater resource than our people, with their extraordinary collective talent, vision and experience.

From World Headquarters to every regional and local office across the world, our team delivers the unique mix of innovative technology, meticulous service and reassuring expertise that defines us – from the epic projects to the tiniest details.

At heart, each one of them is following a perfectly simple ethos: they’re working hard to be the absolute best at what they do, individually and together.

This is how we help to realise your most ambitious plans and exceed your expectations each day.

Judy Marks

President and CEO, Otis

Judy Marks Full Headshot

Judy Marks

President and CEO, Otis

In her 35 years in industry, Judy Marks has witnessed technological advances while applying emerging and mature technologies in a way that benefits society. As President and CEO of Otis, Judy is leading the iconic company through a digital and cultural transformation.

Today, Otis is taking its deep knowledge of the hoistway and using it to create digital solutions that serve customers’ needs in an era of intelligent buildings. This includes IoT-based service solutions with proactive data analytics for predictive maintenance; advanced video analytics and dispatching systems to manage varying traffic patterns; and a new generation of elevators that are connected, smarter, data rich, safer, and more efficient and comfortable than ever.

“We are living in revolutionary times as the world is digitally transforming,” she says. “Our 68,000 colleagues are on a journey together into the future. We’re continuing to innovate, to find new business models, to serve customers with excellence and to disrupt ourselves to become an end-to-end enabler of global passenger mobility.”

Judy has held senior leadership roles at three global icons – IBM, Lockheed Martin and Siemens AG. She was serving as CEO of both Siemens USA and Dresser-Rand, a Siemens business, when appointed President of Otis in 2017.

She built her career on a host of challenging assignments, creating solutions for both global customers and government entities. A self-described technology zealot, Judy applies digital technologies and actively uses social media to amplify the reach of her messages. For Judy, leadership is about creating a sense of mission among employees.

“People make a decision every day about what kind of work they’re going to do,” she says. “That’s what I love about Otis people – they know that what we do matters. Across 200 countries and territories, we service 2 million units and touch 2 billion people every day to keep the world moving.”

Judy serves as a Director of Hubbell Inc. She earned a degree in electrical engineering from Lehigh University.

In 2017, Judy was named to the Top 50 Most Powerful Women in Technology and received the Excellence in Leadership Award from the International Society of Automation.

Mark Eubanks

President, Otis Europe, Middle East, Africa (EMEA)

Judy Marks Full Headshot

Mark Eubanks

President, Otis Europe, Middle East, Africa (EMEA)

As President, Otis EMEA, comprised of 26,000 employees throughout 43 countries, Mark is responsible for all aspects of the regional business’ service, installation, modernization and operations, with particular focus on safety, customer service and growth.

Mark joined the company in March 2019 and is based in Paris, France. He is a member of the Otis Executive Committee, reporting directly to Otis President & CEO Judy Marks.

He began his career working in engineering consulting and construction engineering projects, later taking a role at the Southern Company to focus on project management for the commercial, industrial and municipal energy sectors. Mark joined Otis from Eaton Corporation where he was a corporate officer and served as Group President, Electrical Products. Prior to Eaton Corporation, Mark held a series of strategy and general management executive roles at Cooper Industries, including President of Cooper Lighting, before its eventual sale to Eaton Corporation in 2012.

Mark holds a Bachelor of Science in Electrical Engineering from University of Florida and a Master of Business Administration from Emory University.

Maged Nagib

Vice President & Managing Director, Otis Middle East

Judy Marks Full Headshot

Maged Nagib

Vice President & Managing Director, Otis Middle East

Maged Nagib has been Managing Director & Vice President for Otis Middle East since October 2015. Starting his career as an Assistant Sales Manager, he has over 24 years of experience in the industrial sector with more than 19 of those years with Otis in the Middle East region. He joined United National Development Co. L.L.C. (OTIS) in 1997 and became Sales Manager in September 2000. Since May 2009, he served as New Equipment Sales Director for the New Equipment sales business in the UAE and 2 years after, NE Sales Director for the Middle East region.

During his time as General Manager of Otis UAE from April 2012, Maged has been involved in the finalization of major projects in UAE since 1993. Some of these major and iconic projects includes, Burj Khalifa, Central Market, Cleveland Clinic, Mall of Emirates, and Ferrari Experience, Yas Island Abu Dhabi. Maged is witness and part of many ‘firsts’ with Otis including the first double-deck installation in the region at Burj Khalifa.

A B.Sc. Mechanical Engineering graduate from the University of Alexandria, Egypt, Maged is an active member of Emirates Authority for Standardization and Metrology.

Sergio Garzon

General Manager, UAE & Qatar

Judy Marks Full Headshot

Sergio Garzon

General Manager, UAE & Qatar

Sergio joined UTC in June 2015 as Managing Director BIS Qatar and was instrumental in starting an Otis company in Qatar before becoming the General Manager for UAE & Qatar in 2016. A third generation of the elevator industry, Sergio has 16 years’ of elevator experience. Prior to joining Otis, Sergio worked for Schindler in Spain, Canada and Qatar at different positions from project manager, branch director to Managing Director in Qatar. His most favorite project was the Louvre Museum and he likes to visit the museum often.

Sergio finds the geopolitical situation in the Middle East region quite interesting and follows it closely due to its impact on the elevator business.

Passionate about basketball, he was selected for a basketball first league team. This opportunity taught Sergio how to play on a team which has reflected later on his professional life. He also enjoys skiing, paddle-tennis, tennis and water polo. Sergio holds a BA in Industrial Engineering from Escuela Superior de Ingenieros industrials, Spain and an Executive MBA from IESE Business School, University of Navarra, Spain.

Shreyas Masalia

CFO – Middle East

Judy Marks Full Headshot

Shreyas Masalia

CFO – Middle East

Shreyas is a finance professional with extensive experience in the elevator industry. Prior to joining Otis 14 years ago, Shreyas worked with Big 4 accounting firms and developed a strong technical knowledge. His ability to drive and support business combined with his background in financial planning and analysis and project management makes Shreyas a valuable asset to Otis.

One of the most notable projects Shreyas worked on was the Burj Khalifa project in Dubai. Other important projects include; Central Market, Cleveland Clinic, the Louvre Museum in Abu Dhabi and Mall of Emirates, Al Habtoor City projects in Dubai.

When not at work, Shreyas enjoys playing sports such as cricket, volleyball, badminton & traveling. He is passionate about running and has participated in several marathons. These activities help Shreyas focus on business goals and give him energy to work towards them.

Neville Lobo

Branch Manager Abu Dhabi and Al Ain

Judy Marks Full Headshot

Neville Lobo

Branch Manager Abu Dhabi and Al Ain

No stranger to elevators and escalators, Neville has over 35 years of experience within the elevator and escalator industry. In 1982, Neville joined Otis India as an apprentice and moved to Otis UAE in 1995 as a Field Operations Manager. After a four year hiatus at Schindler, Neville returned to Otis in 2015 and is currently a Branch Manager for Otis UAE.

As a member of the support team for the Burj Khalifa project, Neville enjoyed working with adjusters and on the field manpower requirements and says his love of electronics has added value to his professional success.

Neville holds a bachelors of physics from the University of Bombay and a masters of business administration from University of Wollongong, Wollongong, Australia.

Bassam Al Halabi

New Equipment Sales Manager, Otis UAE

Judy Marks Full Headshot

Bassam Al Halabi

New Equipment Sales Manager, Otis UAE

In 2000, Bassam joined Otis as a Sales Engineer. During his career with Otis Bassam has held several positions including Senior Sales Engineer and Sales Manager for the Dubai area. Bassam holds a bachelor degree in Mechanical Engineering and his industry specialty is in marketing, business development and vertical transportation. In 2011, he was promoted to New Equipment Sales Manager for Otis UAE.

Bassam takes pride in his team’s abilities and achievements. He continuously leads the strategic direction and over sight of the company while staying engaged with top clients, keynote projects and staff development.

He aspires to become a good mentor for others and always motivates and instills his passion and dedication for work to the team. He firmly believes that everything we do, we must always do for excellence.

His most memorable projects at Otis are “The Golden Mile” and the iconic “One Zabeel Towers”.

Outside of work, Bassam loves spending time with family and friends. He also enjoys playing football & basketball. He is active in numerous philanthropies and serves the less fortunate children via the feeding program for Bethlehem House and EMMAUS Home for the elderly.

Thomas V. Joseph

Senior Service Manager- UAE

Judy Marks Full Headshot

Thomas V. Joseph

Senior Service Manager- UAE

Thomas’s background in elevators and construction has served him well. Thomas joined Otis in 1999 as a Service Sales Engineer and has held various roles within Otis including Senior Service Sales Engineer, Service Sales Manager and Service Manager, Otis Dubai. Prior to joining Otis, Thomas was an engineer for BK Gulf LLC and Lunar Electro LLC in Dubai. He is currently the Senior Service Manager, Otis UAE.

One of Thomas’s most memorable Otis projects’ was working on the Mall of Emirates. When not at work, Thomas enjoys getting involved in community service, including leading the blood donation drive by OTIS staff in Dubai. He is also a mentor for the College Alumni Forum in Dubai and a member of international organizations such as Toastmasters International & IEEE(Institute of Electrical and Electronics Engineers).

Fluent in English, Hindi, Tamil and Malayalam, Thomas holds a Bachelor of Technology in Engineering from The University of Calicut, India and a MBA from the University of Wollongong, Australia.

Alberto Vijande

Senior NE Field Operations Manager, UAE

Judy Marks Full Headshot

Alberto Vijande

Senior NE Field Operations Manager, UAE

Alberto joined Otis in 2004 as a project engineer and held several different project manager roles before being promoted to his current role of Senior NE Field Operations Manager for UAE. Prior to Otis, Alberto worked at Siemens Research and Development Center in Germany as an engineer. His most notable project to date due to its challenges and demands was being part of the Burj Khalifa project in Dubai (the world’s tallest building).

Alberto loves working with people of all levels, solving problems and developing business processes and talent. In addition, Alberto is result oriented and considers himself a driver of operational improvements to ensure tight control on operational costs. He is also very passionate about Artifical Intelligence (AI) and IoT applications in the elevator industry. Both have a very exciting future.

Alberto’s biggest hobby is spending time with his wife and children and staying active and healthy by skiing, sailing and playing baseball and golf. He also coaches and teaches young children outdoor sports through the Dubai Baseball Association - a non-profit organization.

Alberto holds a BA in Mechanical Engineering from Basque Country University, Spain a Masters from Karlsruhe Technische Universitat, Germany and a MBA from IE Business School, Madrid, Spain.