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In 1861, Charles Otis made a promise: to personally ensure the safety, reliability and functionality of every elevator - without compromise. And he signed his name to it. That legacy lives on today through our dedicated and passionate people. And we're building upon their personal commitment with investments in new technology.
Our name is Otis - and service is our signature.
Every day, our teams roll up their sleeves to keep two billion people on the move. We continue to invest in new tools and processes, so our highly trained mechanics and support teams can ensure a faster return to service. It's all part of our commitment to moving the world more safely, efficiently and reliably.
Flexible service packages offer maintenance and connectivity options to suit your needs.
Easily customize your communication preferences to access real-time notifications and simplified, faster reporting.
Event-driven alerts keep you in the loop on important updates about your building and equipment.
Tailored recommendations help you avoid surprises, increase product lifespans and plan for the future.
We communicate with you in real time
We are committed to being easy to do business with. That means giving you a single place to find all the information you need when you need it. With the new customer portal, you can get a complete overview of your account, available 24/7. Contact our teams directly via phone or chat, log faults online and track maintenance and equipment health in real-time.
Or use API integration to seamlessly connect Otis data to your existing building management applications for easy purchasing and invoicing.
Our eService portal provides you instant access to critical lift equipment and service information, on your computer or mobile device. View the performance dashboard, check maintenance details or place a service call.
Stay up to date on your lift's service history and performance data with eService mobile, the industry's first app to deliver real-time account data right to your mobile device.
Otis Signature Service combines modern intelligence with a legacy of commitment to deliver you with a more personalized service experience.