Service is our signature

We keep your world moving

Introducing Otis Signature ServiceTM

In 1861, Charles Otis made a promise: to personally ensure the safety, reliability and functionality of every elevator - without compromise. And he signed his name to it. That legacy lives on today through our dedicated and passionate people. And we're building upon their personal commitment with investments in new technology.


Our name is Otis - and service is our signature.

Invested in your future

Our committed teams are empowered with new tools

Every day, our teams roll up their sleeves to keep two billion people on the move. We continue to invest in new tools and processes, so our highly trained mechanics and support teams can ensure a faster return to service. It's all part of our commitment to moving the world more safely, efficiently and reliably.

Alongside our 24/7 OTISLINE® support team, our mechanics have a suite of digital support tools enabling expedited onsite maintenance and safe, comfortable rides.

A more personalised experience

We put you and your passengers at the center of everything we do

Flexibility

Personalised contracts

Flexible service packages offer maintenance and connectivity options to suit your needs.

Communication

Custom notifications

Easily customize your communication preferences to access real-time notifications and simplified, faster reporting.

Smart Signals

Event alerts

Event-driven alerts keep you in the loop on important updates about your building and equipment.

Forecasting

Capital planner

Tailored recommendations help you avoid surprises, increase product lifespans and plan for the future.

OTISLINE®

24/7 expert support

Every hour of every day, the OTISLINE call centre is here for you. This service puts you in touch with experts trained in every aspect of your system's operation and what to do when issues arise. With every call, the OTISLINE call centre is the fast track to the resolution you need.

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Discover a smarter vision of service

Otis Signature Service combines modern intelligence with a legacy of commitment to deliver you with a more personalized service experience.

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General enquiries

Get in touch for further information and advice on Otis products and services

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