Service is our signature

We keep your world moving

Introducing Otis Signature ServiceTM

In 1861, Charles Otis made a promise: to personally ensure the safety, reliability and functionality of every elevator - without compromise. And he signed his name to it. That legacy lives on today through our dedicated and passionate people. And we're building upon their personal commitment with investments in new technology.

Our name is Otis - and service is our signature.

Invested in your future

Our committed teams are empowered with new tools

Every day, our teams roll up their sleeves to keep two billion people on the move. We continue to invest in new tools and processes, so our highly trained mechanics and support teams can ensure a faster return to service. It's all part of our commitment to moving the world more safely, efficiently and reliably.

Alongside our 24/7 OTISLINE® support team, our mechanics have a suite of digital support tools enabling expedited onsite maintenance and safe, comfortable rides.

A more personalised experience

We put you and your passengers at the center of everything we do


Personalised contracts

Flexible service packages offer maintenance and connectivity options to suit your needs.


Custom notifications

Easily customize your communication preferences to access real-time notifications and simplified, faster reporting.

Smart Signals

Event alerts

Event-driven alerts keep you in the loop on important updates about your building and equipment.


Capital planner

Tailored recommendations help you avoid surprises, increase product lifespans and plan for the future.

Information on demand

We communicate with you in real time

We are committed to being easy to do business with. That means giving you a single place to find all the information you need when you need it. With the new customer portal, you can get a complete overview of your account, available 24/7. Contact our teams directly via phone or chat, log faults online and track maintenance and equipment health in real-time.

Or use API integration to seamlessly connect Otis data to your existing building management applications for easy purchasing and invoicing.

Eliteservice Phone Representative

Elite Service

Get the peace of mind that comes with 24/7 remote diagnostics

Dedicated teams of engineers monitor your lift's data in real time and receive an alert if there's an issue. Often they can diagnose and solve the problem before you're even aware of it.

Eliteservice Phone Representative


Manage your entire service portfolio at your desk or on the go

Our eService portal provides you instant access to critical lift equipment and service information, on your computer or mobile device. View the performance dashboard, check maintenance details or place a service call.

Eliteservice Phone Representative

eService Mobile

Manage your equipment right from your smartphone

Stay up to date on your lift's service history and performance data with eService mobile, the industry's first app to deliver real-time account data right to your mobile device.


24/7 expert support

Every hour of every day, the OTISLINE call centre is here for you. This service puts you in touch with experts trained in every aspect of your system's operation and what to do when issues arise. With every call, the OTISLINE call centre is the fast track to the resolution you need.

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Discover a smarter vision of service

Otis Signature Service combines modern intelligence with a legacy of commitment to deliver you with a more personalized service experience.

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General enquiries

Get in touch for further information and advice on Otis products and services