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In 1861, Charles Otis made a promise: to personally ensure the safety, reliability and functionality of every elevator – without compromise. And he signed his name to it. That legacy lives on today through our dedicated and passionate people. And we're building upon their personal commitment with investments in new technology.
Our name is Otis – and service is our signature.
Every day, our teams roll up their sleeves to keep two billion people on the move. We continue to invest in new tools and processes, so our highly trained mechanics and support teams can ensure a faster return to service. It’s all part of our commitment to moving the world more safely, efficiently and reliably.
Alongside our 24/7 OTISLINE® support team, our mechanics have a suite of digital support tools enabling expedited onsite maintenance and safe, comfortable rides.
Flexible service packages offer maintenance and connectivity options to suit your needs.
Easily customize your communication preferences to access real-time notifications and simplified, faster reporting.
Event-driven alerts keep you in the loop on important updates about your building and equipment.
Tailored recommendations help you avoid surprises, increase product lifespans and plan for the future.
We communicate with you in real time
We are committed to being easy to do business with. That means giving you a single place to find all the information you need when you need it. With the new customer portal, you can get a complete overview of your account, available 24/7. Contact our teams directly via phone or chat, log faults online and track maintenance and equipment health in real-time.
Or use API integration to seamlessly connect Otis data to your existing building management applications for easy purchasing and invoicing.
We turn data into action
The future of service is a move toward proactive and predictive maintenance to address issues before they become problems. The future is now possible with Otis ONE™.
Otis ONE, our connected internet of things (IoT) solution, continuously monitors, collects and analyzes the health of your equipment so we can stay ahead of your maintenance needs, preempt potential shutdowns and maximize your investment. Safe, reliable and efficient rides for your passengers has never been easier.
Dedicated teams of engineers monitor your lift’s data in real time and receive an alert if there’s an issue. Often they can diagnose and solve the problem before you’re even aware of it.
Our eService portal provides you instant access to critical lift equipment and service information, on your computer or mobile device. View the performance dashboard, check maintenance details or place a service call.
Stay up to date on your lift’s service history and performance data with eService mobile, the industry’s first app to deliver real-time account data right to your mobile device.
24/7 expert support
Every hour of every day, the OTISLINE call center is here for you. This service puts you in touch with experts trained in every aspect of your system’s operation and what to do when issues arise. With every call, the OTISLINE call center is the fast track to the resolution you need.
Otis Signature Service combines modern intelligence with a legacy of commitment to deliver you with a more personalized service experience.