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Using smart, internet of things (IoT) technology, Otis ONE brings you and your passengers the next generation of service. With 24/7 real-time connected service, it transforms your lift experience, building change on the foundations of our historic data. Transparent, Proactive and Predictive: this is Otis ONE.
Important questions deserve quick answers, and we’ve made instant access a priority. Our exclusive Otis ONE portal is updated in real time so you can track service delivery, view equipment data and communicate with your extended service team on demand.
Turning data into action
Our primary goal is to minimize disruption in your day. With “heartbeat” monitoring, we track the pulse of your equipment, so you don’t have to worry about a shutdown or even pick up the phone. With our proactive insights and predictive maintenance, we communicate issues early and provide a clear repair schedule, so you can inform your tenants and keep everyone’s day right on track.
Whether you have a dozen tenants or thousands traveling through your building, every elevator journey sends a message. Is your equipment healthy? Which floors are busiest? When will you need service and how long before it’s time to upgrade? Predictive data helps you benchmark your performance, reduce unplanned shutdowns and prolong your investment in the future.
Our connected sensors gather data on hundreds of elevator components, passenger traffic and more to assess portfolio health and make intelligent recommendations for greater uptime.
Machine learning remembers emerging patterns so devices can adjust in real time.
Predictive maintenance allows you to plan ahead for specific processes through leveraged data and sophisticated algorithms.
To watch three short software demo videos that explain how Otis ONE brings you transparent information, proactive communications and predictive insights, please complete the form below.
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Equipment health, service calls and account updates are organized in easy-to-read graphical dashboards and assess elevator health in less than 5 minutes.
Monthly email reports summarize key metrics about your equipment health.
View the real-time health status of every unit in your portfolio on a single map.
Access data stored in the Otis cloud from your existing building management applications.
Real-time elevator status and proactive monitoring ensure you stay up and running or we’ll notify you first.
Service requests are closed sooner with automatic alerts that tell mechanics accurate fault information and the parts needed before they arrive at your building.
30+ years of remote monitoring experience and aggregated data from 300,000 connected units provide highly accurate and specific trends to predict unit performance
Recommendations are tailored based on similar elevator type and age to help you plan and budget for future capital expenses, increasing the lifetime and value of your investment.
The in-cab display connects passengers with OTISLINE® via video chat to provide greater peace of mind in an emergency.
Like technology ecosystems before it, the Otis ONE platform is designed to evolve. Powered by the internet of things, machine learning and cloud connectivity, future updates are only a download away. And as we invest in more tools, services and functionality, you can select from a menu of add-ons that make sense for your building and needs.