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Our digital ecosystem takes service to a whole new level

We’re leveraging the power of our smart, connected lifts and the internet of things to deliver the ultimate in customised service, tailored to the unique needs of each customer.

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Digital ecosystem

Reinventing the industry, redefining service excellence

As one of the first lift companies to use big data and predictive analytics to improve service performance, we’re experts at getting the most out of digital technology. Now we’re again pushing the limits of this technology with a dynamic digital ecosystem to serve you even better.

With our new proprietary smartphone apps, our 31,000 service professionals will be able to identify potential issues before they occur, streamline repairs and minimise service disruptions – the things you care most about as a customer.

A fully connected global team

Our digital ecosystem combines the benefits of global reach and local execution.

We already have the industry’s largest team of service professionals. Now, with our 31,000 field mechanics supported by our digital ecosystem, we’re combining the benefits of global reach and local execution to stay ahead of your needs.

We’re partnering with Microsoft in areas like stream analytics and CRM (customer relationship management) systems to build the foundation of our new digital service environment. We’re also working with AT&T to create a single gateway to aggregate equipment data from multiple mobile networks around the world and connect to our new enhanced cloud environment.

It’s all part of our commitment to keep your world moving.

General enquiries

Get in touch for further information and advice on Otis products and services

Dec 5, 2019 / SEOUL, South Korea

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