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From World Headquarters to every regional and local office across the world, our team delivers the unique mix of innovative technology, meticulous service and reassuring expertise that defines us – from the epic projects to the tiniest details.
At heart, each one of them is following a perfectly simple ethos: they’re working hard to be the absolute best at what they do, individually and together.
This is how we help to realise your most ambitious plans and exceed your expectations each day.
Ken Muller is currently appointed President of Otis Australasia, responsible for Australia, New Zealand, Papua New Guinea and Fiji.
Ken joined Otis as an Electrical Engineer in 1986 commencing as a sales engineer but moving quickly to field and design engineering. He has held many senior technical, line and general management roles both in Australia and overseas. Most recently he was the President and CEO of the Otis Korean group of companies which consisted of Otis’ fifth largest service portfolio, a Chinese manufacturing and domestic operation, four SEA second tier subsidiaries and a second tier global distribution network. From 2008 to 2012 he was the Managing Director of Otis Australasia and prior to this has previously successfully lead several different regional line operations in Australia as well as leading major product strategy initiatives while based for three years at Otis world headquarters in Farmington USA.
Ken holds a Bachelor of Engineering (Elec.) Degree from the University of NSW and a Master of Business Administration from the University of Wollongong. He has also successfully completed several UTC and company sponsored leadership development programs including the Darden Emerging Leaders Program.
President, Asia Pacific
Stéphane de Montlivault is President, Asia Pacific. He is responsible for all Otis business in Asia Pacific, excluding China. Prior to his current role, he held dual executive positions as President, Northeast Asia and President of Nippon Otis Elevator Company.
Stéphane started his career at Otis North America in 1984 where he held several positions in sales, procurement strategy, and finance. In 1989, he relocated from New York to Singapore where he was responsible for financial planning and analysis for the Pacific Asia Operations.
Since his first appointment to the then Otis Pacific Asia Operations in 1989, Stéphane has held country and regional leadership positions spanning the North and South Asia regions. He has been active in the development of Otis business in Asia Pacific and currently is responsible for Otis’s operations covering 25 countries in the region.
He holds a bachelor’s degree in accounting and finance from ESDE (Paris) and a Master of Business Administration in marketing and management from the University of Hartford, Connecticut.
In her 35th year in industry, Judy Marks has witnessed technological advances while applying emerging and mature technologies in a way that benefits society. She currently leads Otis – the iconic company that remains at the forefront of the elevator industry it created 165 years ago – through a remarkable digital and cultural transformation.
Today, Otis is taking its deep knowledge of the hoistway and using it to create digital solutions that serve customers’ needs in an era of intelligent buildings. This includes IoT-based service solutions with proactive data analytics for predictive maintenance; advanced video analytics and dispatching systems to manage varying traffic patterns; and a new generation of elevators that are connected, smarter, data rich, safer, and more efficient and comfortable than ever.
“We are living in revolutionary times as the world is digitally transforming,” she says. “Our 68,000 colleagues are on a journey together into the future. We’re continuing to innovate, to find new business models, to serve customers with excellence and to disrupt ourselves to become an end-to-end enabler of global passenger mobility.”
Judy has held senior leadership roles at three global icons – IBM, Lockheed Martin and Siemens AG. She was serving as CEO of both Siemens USA and Dresser-Rand, a Siemens business, when appointed to lead Otis in 2017. She built her career on a host of challenging assignments, creating solutions for both global customers and government entities. A self-described technology zealot, Judy applies digital technologies and actively uses social media to amplify the reach of her messages. For Judy, leadership is about creating a sense of mission among employees.
“People make a decision every day about what kind of work they’re going to do,” she says. “That’s what I love about Otis people – they know that what we do matters. Across 200 countries and territories, we service 2 million units and touch 2 billion people every day to keep the world moving.”
Judy serves as a Director of Hubbell Inc. and is on the Board of Visitors for the University of Maryland College of Computer, Mathematical and Natural Sciences. She earned a degree in electrical engineering from Lehigh University. In 2017, Judy was named to the Top 50 Most Powerful Women in Technology and received the Excellence in Leadership Award from the International Society of Automation.
Vice President, Finance & Chief Financial Officer, Strategy and Information Technology
In his 27-year career with UTC and Otis, Mark has traveled extensively around the world with varied global and regional leadership positions in the company, including a six-year period residing in Asia.
Starting at Otis in 1989, Mark had numerous roles before moving to Singapore in 1998. There, as Regional Director of Treasury and Asset Management for the Asia Pacific Region, he also worked on acquisitions and integration. In 2001, he transferred to Hong Kong where he was CFO for the South Asia Pacific region, helping restore those companies following the 1998 Asian economic crisis. He returned to the US in 2004 to lead the worldwide Otis Financial Planning & Analysis function.
His diverse background and deep interest in international business led to his move to UTC corporate in 2007 as leader for UTC Financial Planning & Analysis. From there he has added to his varied industry exposure by becoming Carrier Vice President, Finance & CFO, and later CFO for UTC Climate, Controls & Security. He was also Vice President, Finance & CFO for UTC Building & Industrial Systems.
Mark was appointed to his present role of Vice President, Finance & CFO, Strategy and IT for Otis, in October 2015.
Vice President and General Counsel
Nora has some serious working credentials with Otis. She’s held all kinds of legal positions going back to 2000.
Early in her career she was closely involved in our 150th anniversary celebrations, helping to plan and realise a range of events – it really helped Nora connect with our unique heritage and understand the personal pride that people feel being a part of Otis. This belief in the importance of individuals and great working relationships is something that Nora has embraced at every stage:
“I reflect upon my first UTC job a lot – working as a lawyer supporting branches in the southeast US exposed me to the reality of how we succeed – through the dedication of our people to servicing individual customers.”
Nora is a self-proclaimed dog fanatic – and away from work you’ll usually find her 130-pound Newfoundland, Atlas, by her side.
Nora also really enjoys seasonal activities like skiing in the winter and biking and going to the beach all summer. Her love of good food and wine lasts all year round and having travelled widely through work, she can go for some pretty exotic options.
Vice President and Chief Human Resources Officer
Christian began his UTC career at Carrier in 2003, where he worked as Human Resources Director for global operations, before moving to Singapore to lead Carrier’s Asia Pacific HR function.
Returning to the US in 2006, Christian was appointed Vice President, Human Resources, for the global commercial HVAC business. He then joined the UTC Corporate office in 2007, where he directed the global talent function, including executive staffing, succession planning and leadership development.
A passion for sailing has equipped Christian with skills such as patience, dexterity and balance that have served him well in HR across multiple industries, including automotive, publishing and aviation. He also holds a bachelor’s degree in Political Science from Villanova University and a master’s degree in Labor and Industrial Relations from Michigan State University.
Christian is deeply interested in how investments in digital capabilities will impact the role of leaders and how they engage with their employees – something he is keeping a close eye on in his current position of Vice President and CHRO of Otis Elevator Company, which he has held since 2015. In this role, Christian leads all aspects of the global HR function. He’s also a member of the Otis Executive Committee and works closely with the senior executive team to achieve Otis’ strategic business priorities.
A consummate professional, Tony brings more than 30 years’ diverse experience within UTC to his role. He joined Pratt & Whitney in 1984, before progressing through various operations and general management positions with the UTC Corporate office, UTC Fire & Security and Otis. From Director of Worldwide ACE at UTC to Managing Director of Nippon Otis, Tony moved upwards, assuming more responsibility with every step and gaining priceless expertise at the same time.
Before joining Otis Service, Tony was President, Otis China Limited where he drove dramatic growth and increased the service portfolio to more than 100,000 units under contract. He also helped to shape a more innovative and effective service business by introducing many of our advanced and pioneering processes, such as digital tools and specialised service packages for key customer segments.
Today, Tony leads our global service organisation and is a member of the Otis Executive Committee. His game-changing responsibilities include setting our global service standards, spearheading and inspiring innovation, and ensuring the success of our ambitious digital transformation strategy.
Tony gained a bachelor’s degree in engineering from Florida Atlantic University and an MBA from the Darden School at the University of Virginia.
Vice President, Transformation and Chief Digital Officer
Throughout his distinguished career, Neil Green has demonstrated a passion for technology and applying novel innovations to drive market disruption. As Vice President, Transformation and Chief Digital Officer, Neil leads the new global Digital Technology function, responsible for the development of the company’s innovative digital business models and strategic partnerships with external partners.
Neil is a member of the Otis Executive Committee, reporting directly to President Judy Marks. He joined the company in October 2018.
Prior to joining Otis, Neil spent 24 years at Intel Corporation, where he was at the forefront of Intel’s growth from a CPU and PC-centric company to a systems and data-centric company. He most recently served as President and General Manager of Intel’s business with the U.S. Government. Previously, Neil held leadership positions in operations, product strategy, and sales. His experience spans business and initiatives across North and South America, Europe and Asia.
Neil’s multi-disciplinary and global experience, coupled with leadership in the rapidly changing technology sector, make him uniquely qualified to lead the acceleration of the wide-scale application of new technologies to Otis’ operations, products and services.
Neil holds a Bachelor of Science in Electrical Engineering from Purdue University and a Master of Science in Management of Technology from The Wharton School of Business and the School of Engineering and Applied Sciences at the University of Pennsylvania.
Vice President, Engineering
As vice president of engineering, Ricardo is leading the global Engineering function in developing innovative technologies that align with our customers’ needs and will drive the future of Otis.
Ricardo brings nearly two decades of UTC experience to his new role. He spent several years in Shanghai heading engineering for Otis China – notably progressing the development of a common platform product and establishing the Shanghai Lead Design Center. Before joining Otis, Ricardo was director of UTC Climate Controls & Security’s Technology and Components, Asia, and Leader of Global Chiller Programs for Carrier. He started his UTC career with the United Technologies Research Center.
Ricardo holds multiple degrees in mechanical engineering, including a Ph.D. from Virginia Tech, as well as a joint MBA degree from New York University, Hautes Études Commerciales Paris, and the London School of Economics.
Vice President, Communications
The way we communicate and engage with our customers, passengers and employees is rapidly evolving, with audiences receiving information in new ways and at all times. Randi is leading the global communications function for Otis, helping to navigate this new landscape with clear, effective and consistent strategic communication across the global organization, and with external audiences; our customers, partners and fans.
Randi joined the company in June 2018 and is a member of the Otis Executive Committee, reporting directly to Otis President Judy Marks.
Prior to joining Otis, Randi spent more than a decade at FleishmanHillard where she successfully managed communications and public relations for large, inter-disciplinary global businesses and led high-performing teams for clients including Bose, Autodesk and Booz Allen Hamilton. Prior to FleishmanHillard, she held several roles at CBS television working as a director, producer and writer for nightly newscasts, interview-style programming and other special events.
Randi’s breadth of communications experience, coupled with her multi-industry exposure serve as the foundation for creative, impactful storytelling – ultimately shaping the Otis narrative to win the hearts and minds of the employees, customers and two billion passengers we move every day.
She holds a Bachelor of Arts in Political Science and International Relations from Emory University.
Vice President, Sales, Marketing & Product Management
As people flock to cities at a rapid pace, the world’s urban landscapes are transforming. Today’s buildings that are taller and denser than ever. At the same time, technology advancements are resetting our expectations for speed and personalization.
“This intersection of urbanization and the digital revolution is changing the way we work, live and play,” says Robin, who has nearly 30 years of Otis experience at regional and global levels. During that time, she has witnessed several notable changes in our industry, and believes that “today, we’re really on the cusp of something big” with smart, connected elevators that create the ultimate passenger experience.
Robin has led critical transformations, including both product and service innovations such as the launch of the flagship Gen2® elevator. Since joining the company in 1990 as a sales representative, she has held a variety of positions of progressively expanding responsibility that have given her unique perspectives on delivering customer value throughout the entire lifecycle of our products.
As the Vice President of Marketing, Sales and Product Management, Robin leads our global teams responsible for developing innovative market-leading products and services for our Otis customers.
Robin is a tireless advocate for developing women and is a recipient of the YWCA Women Achievers award. She has three active children, and when she isn’t traveling around the world visiting customers and Otis colleagues, Robin enjoys time at home with her family and friends.
She holds a bachelor’s degree in mechanical engineering from Union College and an MBA from Fordham University.