Gen2® Comfort

Day-to-day comfort and style

Introducing the Gen2® Comfort elevator

Quality, affordable design, perfect for residential use.

The Gen2 Comfort system is the heart of low and mid-rise residential buildings, moving tenants seamlessly through their day. With a blend of quality design and technology, it transforms the routine into the exceptional, for each passenger on every journey.

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2,000 kg

Max duty load

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3 m/s

Top speed

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Max stops

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150 m

Max rise


The Gen2 Comfort elevator’s compact machine-room configuration reduces its footprint by 16 percent. No larger than the hoistway footprint, it reduces machine-room height by 9 percent and overheads by 15 percent.

3 m/s Top speed


With the machine-roomless option, the elevator components fit inside the hoistway and eliminate the need for a machine-room. This saves construction costs and frees up valuable floor space for your design vision.

1.75 m/s Top speed

Tailored to Inspire

Move people your way with Gen2 Comfort

Beautifully flexible, the Gen2 Comfort elevator is designed to suit the structure and style of any building. Enjoy personalized aesthetics and adaptable functionality, transporting people where they need to be in a comfortable and elegant space. Create tomorrow’s journey, today.





Refreshingly quiet

Experience moments of pure tranquility in Gen2 Comfort

Engineered to be different, Gen2 provides a smooth and peaceful ride every time. Noise levels have been significantly reduced, so passengers relax in a quiet space away from the everyday chaos.

Low Noise

Low-noise gearless machine

Mounted on rubber isolation pads, the low-noise gearless machine reduces vibration and minimizes noise in adjacent

Coated Steel Belts

Coated steel belts

Our patented smooth polyurethane coated steel belts last twice as long as conventional steel ropes, without any lubrication.

Confidence in reliability

Built exclusively at our ISO-certified factory, the Gen2 Comfort system is a perfect blend of Otis reliability, quality and advanced design. We’re very proud of the exceptional performance it delivers, day after day.
Otis Pulse

Pulse™ system

Maximising safety and minimising downtime, the Pulse system provides constant monitoring of the Otis patented coated steel belts.

Otis Pulse

Automatic Rescue Operation

In the event of a power failure, the battery powered Automatic Rescue Operation system safely delivers passengers to the nearest floor.

Otis Pulse

Your maintenance programme

We take a proactive approach to service, so you enjoy 24-hour monitoring, highly trained mechanics and a speedy global parts network.

Otis Pulse

OTISLINE® call centres

OTISLINE call centres connect you to our round-the-clock customer service. A direct video link can give you peace of mind that help is on its way.

Made in Otis

Our products and services are engineered to exceptional standards

Every country in which we operate must meet or exceed the Otis standard. The Passport System requires each product to move through a series of meticulous inspections during its development. Once approved by a team of experts, the product moves on to its next stage. Otis champions UTC’s overarching process of Achieving Competitive Excellence (ACE). Every factory, wherever its location, has an entire workforce committed to this high standard of manufacturing.

Moving with efficiency

Designed to maximize energy efficiency, the Gen2 system demonstrates our commitment to protecting the environment.

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The ReGen® Drive

Recycles energy and provides clean power for other building systems to use – making the Gen2 system 75 percent more efficient and use up to 40 percent less energy than non-regenerative systems.

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LED lighting

Reduces energy consumption and lasts as much as 10 times longer than conventional fluorescent lamps.

Sleep Mode

Sleep mode

Lights and fans shut down when not in use, and seamlessly restart with the press of a call button. Sleep mode makes the LED lighting 75 percent more efficient than conventional systems.

No Lubrication

Zero lubrication

The Gen2 machine and coated steel belts do not need additional lubrication, eliminating lubrication-related storage, cleanup and disposal of hazardous waste.

Find the elevator that’s right for you with our Elevator Finder tool

Designed to maximize energy efficiency, the Gen2 system demonstrates our commitment to protecting the environment.

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General enquiries

Get in touch for further information and advice on Gen2 Comfort and other Otis products and services

May 13, 2020 / FARMINGTON, Connecticut, United States

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