Your Otis team

There is no greater resource than our people, with their extraordinary collective talent, vision and experience.

From World Headquarters to every regional and local office across the world, our team delivers the unique mix of innovative technology, meticulous service and reassuring expertise that defines us – from the epic projects to the tiniest details.

At heart, each one of them is following a perfectly simple ethos: they’re working hard to be the absolute best at what they do, individually and together.

This is how we help to realise your most ambitious plans and exceed your expectations each day.

Judy Marks

President and CEO, Otis

Judy Marks Full Headshot

Judy Marks

President and CEO, Otis

In her 35 years in industry, Judy Marks has witnessed technological advances while applying emerging and mature technologies in a way that benefits society. As President and CEO, Judy is leading Otis through a digital and cultural transformation that will drive its long-term success as an independent, publicly traded company.

Today, Otis is taking its deep knowledge of the hoistway and using it to create digital solutions that serve customers’ needs in an era of intelligent buildings. This includes IoT-based service solutions with proactive data analytics for predictive maintenance; advanced video analytics and dispatching systems to manage varying traffic patterns; and a new generation of elevators that are connected, smarter, data rich, safer, and more efficient and comfortable than ever.

“We are living in revolutionary times as the world is digitally transforming,” she says. “Our 68,000 colleagues are on a journey together into the future. We’re continuing to innovate, to find new business models, to serve customers with excellence and to disrupt ourselves to become an end-to-end enabler of global passenger mobility.”

Judy has held senior leadership roles at three global icons – IBM, Lockheed Martin and Siemens AG. She was serving as CEO of both Siemens USA and Dresser-Rand, a Siemens business, when appointed President of Otis in 2017.

She built her career on a host of challenging assignments, creating solutions for both global customers and government entities. A self-described technology zealot, Judy applies digital technologies and actively uses social media to amplify the reach of her messages. For Judy, leadership is about creating a sense of mission among employees.

“People make a decision every day about what kind of work they’re going to do,” she says. “That’s what I love about Otis people – they know that what we do matters. Across 200 countries and territories, we service 2 million units and touch 2 billion people every day to keep the world moving.”

Judy serves as a Director of Hubbell Inc. She earned a degree in electrical engineering from Lehigh University.

In 2017, Judy was named to the Top 50 Most Powerful Women in Technology and received the Excellence in Leadership Award from the International Society of Automation.

Andy Bierer

Executive Director and General Manager

Judy Marks Full Headshot

Andy Bierer

Executive Director and General Manager

Originally from Uniontown, Pennsylvania in the United States, Andy has since lived and worked in multiple major markets and travelled the world. He brings to the UK and Ireland a diverse lift-industry background comprised of technical sales, operations management, a variety of progressive P&L roles, and mostly recently as Chief of Staff to Otis Worldwide Corporation’s CEO. In his new role, Andy will be leading our 1600 employees in the UK and Ireland.

“Being best in class requires having passionate people who are always looking to exceed our customers’ expectations,” says Andy Bierer, Executive Director and General Manager of Otis UK & Ireland. “Our success is built upon teamwork.”

In his free time, Andy enjoys reading and current events, and is involved in a number of philanthropic organizations including Imagination Library and The Leukemia & Lymphoma Society.

He is married with two kids and based in London.

Bertrand Rotagnon

New Equipment Director, Otis UK

Judy Marks Full Headshot

Bertrand Rotagnon

New Equipment Director, Otis UK

Bertrand Rotagnon was appointed New Equipment Director of Otis UK in July 2018, and is a member of the Executive Board of Otis UK and Ireland.

In his role, he leads the New Equipment business unit, and focuses on aligning and providing exceptional customer service across sales, marketing, and field operations to ensure slick delivery that improves our profitability, and enhances our market coverage and share of segment.

Prior to this role, Bertrand was New Equipment Sales, Marketing and Technical Director for two years.

He joined Otis in January 2011 as Senior Manager for the Otis West and North Europe High Rise Department based in Paris. He has since held various positions with increasing responsibility. Before moving to the UK, he was leading the Major Projects Department for Otis Europe and Africa.

Bertrand began his career at Bouygues Construction in 2004, where he worked for eight years. He started as a purchaser in the Paris branch, before taking the lead of the Vertical Transportation Purchasing Department for France and Europe. He then organized, centralized and led the Mechanical and Electrical Purchasing Department for Bouygues Construction’s worldwide activities and branches.

Bertrand holds a Master’s degree in Purchasing Management from the University of Grenoble (France) and an MBA from the University of Massachusetts (USA).

Mandeep S. Lali

Pan TfL Director

Judy Marks Full Headshot

Mandeep S. Lali

Pan TfL Director

Mandeep joined us in 2015 from London Underground with which Otis has had a relationship for over 100 years, helping to bring one of the world’s busiest transport systems to life with the first public escalator installed in Earl’s Court Station in 1911.

Mandeep is responsible for the delivery of escalators for the London Underground and the Elizabeth line - a new railway which will increase central London rail capacity by 10% and increase choice of travel. This is part of the wider Crossrail, Europe’s largest infrastructure engineering project, which will add an estimated £42bn to the UK’s economy. The opening of the Elizabeth line in December 2018 will usher in a significant milestone in moving over 200 million passengers a year.

An ambitious and innovative engineering feat, site access to install escalators on Crossrail was extremely tight and, in some cases, with just millimetres to spare. Mandeep is proud of the role Otis UK has played. “This the epitome of complex detailed logistical planning and a very tough job to pull off. We have enjoyed rising to the challenge.”

A lover of walking and cycling with his family, Mandeep also enjoys being a culture and travel connoisseur.

Mark Eubanks

President, Otis Europe, Middle East, Africa (EMEA)

Judy Marks Full Headshot

Mark Eubanks

President, Otis Europe, Middle East, Africa (EMEA)

As President, Otis EMEA, comprised of 26,000 employees throughout 43 countries, Mark is responsible for all aspects of the regional business’ service, installation, modernization and operations, with particular focus on safety, customer service and growth.

Mark joined the company in March 2019 and is based in Paris, France. He is a member of the Otis Executive Committee, reporting directly to Otis President & CEO Judy Marks.

He began his career working in engineering consulting and construction engineering projects, later taking a role at the Southern Company to focus on project management for the commercial, industrial and municipal energy sectors. Mark joined Otis from Eaton Corporation where he was a corporate officer and served as Group President, Electrical Products. Prior to Eaton Corporation, Mark held a series of strategy and general management executive roles at Cooper Industries, including President of Cooper Lighting, before its eventual sale to Eaton Corporation in 2012.

Mark holds a Bachelor of Science in Electrical Engineering from University of Florida and a Master of Business Administration from Emory University.

Alex Lampe

Service Director of Otis UK

Judy Marks Full Headshot

Alex Lampe

Service Director of Otis UK

Alex Lampe is the Service Director of Otis UK where he leads 600 employees to provide exceptional customer service using the latest technology, processes, and tools to provide transparent and real time information on jobs and work history so that service engineers work alongside our customers.

“Our customers want a high quality service for their units because they are integral to keeping residents, visitors, and staff moving safely and efficiently in a building. Our investment in our engineers’ tools will play an integral role in making that happen as they can quickly diagnose issues and resolve them.”

With 12 years of industry experience, Alex started in Otis as an Industrial Field Engineer in process improvement. He has increasingly taken on responsibilities throughout Otis with a successful track record in sales growth and process improvement.

A lover of travel and sports, Alex enjoys snowboarding and occasionally dusts off his boots to play rugby.

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