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From World Headquarters to every regional and local office across the world, our team delivers the unique mix of innovative technology, meticulous service and reassuring expertise that defines us – from the epic projects to the tiniest details.
At heart, each one of them is following a perfectly simple ethos: they’re working hard to be the absolute best at what they do, individually and together.
This is how we help to realise your most ambitious plans and exceed your expectations each day.
President and CEO, Otis
In her 35 years in industry, Judy Marks has witnessed technological advances while applying emerging and mature technologies in a way that benefits society. As President and CEO, Judy is leading Otis through a digital and cultural transformation that will drive its long-term success as an independent, publicly traded company. Otis is the world’s leading company for elevator and escalator manufacturing, installation and service.
Today, Otis is taking its deep knowledge of the hoistway and using it to create digital solutions that serve customers’ needs in an era of intelligent buildings. This includes IoT-based service solutions with proactive data analytics for predictive maintenance; advanced video analytics and dispatching systems to manage varying traffic patterns; and a new generation of elevators that are connected, smarter, data rich, safer, and more efficient and comfortable than ever.
“We are living in revolutionary times as the world is digitally transforming,” she says. “Our 69,000 colleagues are on a journey together into the future. We’re continuing to innovate, to find new business models, to serve customers with excellence and to disrupt ourselves to become an end-to-end enabler of global passenger mobility in a taller, faster, smarter world.”
Judy has held senior leadership roles at three global icons – IBM, Lockheed Martin and Siemens AG. She was serving as CEO of both Siemens USA and Dresser-Rand, a Siemens business, when appointed President of Otis in 2017.
She built her career on a host of challenging assignments, creating solutions for both global customers and government entities. A self-described technology zealot, Judy applies digital technologies and actively uses social media to amplify the reach of her messages. For Judy, leadership is about creating a sense of mission among employees.
“People make a decision every day about what kind of work they’re going to do,” she says. “That’s what I love about Otis people – they know that what we do matters. Across 200 countries and territories, we service 2 million units and touch 2 billion people every day to keep the world moving.”
Judy earned a degree in electrical engineering from Lehigh University.
Executive Director and General Manager
Originally from Uniontown, Pennsylvania in the United States, Andy has since lived and worked in multiple major markets and travelled the world. He brings to the UK and Ireland a diverse lift-industry background comprised of technical sales, operations management, a variety of progressive P&L roles, and most recently as Chief of Staff to Otis Worldwide Corporation’s CEO. In his new role, Andy will be leading our 1600 employees in the UK and Ireland.
“Being best in class requires having passionate people who are always looking to exceed our customers’ expectations,” says Andy Bierer, Executive Director and General Manager of Otis UK & Ireland. “Our success is built upon teamwork.”
In his free time, Andy enjoys reading and current events, and is involved in a number of philanthropic organizations including Imagination Library and The Leukemia & Lymphoma Society.
He is married with two kids and based in London.
President, Otis Europe, Middle East, Africa (EMEA)
As President, Otis EMEA, comprised of 26,000 employees throughout 43 countries, Mark is responsible for all aspects of the regional business’ service, installation, modernization and operations, with particular focus on safety, customer service and growth.
Mark joined the company in March 2019 and is based in Paris, France. He is a member of the Otis Executive Committee, reporting directly to Otis President & CEO Judy Marks.
He began his career working in engineering consulting and construction engineering projects, later taking a role at the Southern Company to focus on project management for the commercial, industrial and municipal energy sectors. Mark joined Otis from Eaton Corporation where he was a corporate officer and served as Group President, Electrical Products. Prior to Eaton Corporation, Mark held a series of strategy and general management executive roles at Cooper Industries, including President of Cooper Lighting, before its eventual sale to Eaton Corporation in 2012.
Mark holds a Bachelor of Science in Electrical Engineering from University of Florida and a Master of Business Administration from Emory University.
Service Director of Otis UK
Alex Lampe is the Service Director of Otis UK where he leads 600 employees to provide exceptional customer service using the latest technology, processes, and tools to provide transparent and real time information on jobs and work history so that service engineers work alongside our customers.
“Our customers want a high quality service for their units because they are integral to keeping residents, visitors, and staff moving safely and efficiently in a building. Our investment in our engineers’ tools will play an integral role in making that happen as they can quickly diagnose issues and resolve them.”
With 12 years of industry experience, Alex started in Otis as an Industrial Field Engineer in process improvement. He has increasingly taken on responsibilities throughout Otis with a successful track record in sales growth and process improvement.
A lover of travel and sports, Alex enjoys snowboarding and occasionally dusts off his boots to play rugby.