2015 Articles › 03.23.2015

03.23.2015 HANGZHOU, China

Quality Assurance Service Plan Provides Free Inspection for Xizi Otis Elevators Nationwide

Xizi Otis Elevator Co. Ltd. ("Xizi Otis") has launched its Quality Assurance Service Plan to provide free professional inspection services for Xizi Otis brand elevators throughout China. The free inspection service will apply to all of the brand's installed elevators, regardless of whether they are maintained by Xizi Otis. Xizi Otis Elevator Co. Ltd is a subsidiary of Otis Elevator (China) Investment Co. Ltd., which is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp. (NYSE: UTX).

"Professional inspection services are critical to ensuring sound elevator operations and passenger safety. Services provided by original manufacturers like Xizi Otis offer an assurance of quality in problem solving, parts and rapid response," said Alan Cheung, president, Xizi Otis. "Xizi Otis is committed to sharing its professional expertise with customers through services that help safeguard the riding public."

According to data released by the General Administration of Quality Supervision, Inspection and Quarantine, there were more than 3 million elevators in use in China by the end of 2013, the world's largest installed base of elevators. The increasing number of elevators in use in China has driven new requirements for elevator warranties. The "Law on Special Equipment Safety," which took effect in January 2014, specifies that "elevator manufacturers shall conduct follow-up investigations of their elevators to determine their safety operation conditions."

The Quality Assurance Service Plan is a key initiative of Xizi Otis to proactively meet the government's requirements and provide reliable and high-quality professional services from Xizi Otis. In the first 45 days since the program launch, the Xizi Otis service team visited over 3,000 sites to conduct elevator inspections, with its service quality and efficiency earning praise from government departments and customers.

With the mission of "customer first, service foremost," Xizi Otis is dedicated to maximizing value for customers through superior pre- and after-sales services. The 2014 China Best Customer Contact Center Award presented to Xizi Otis by 51callcenter, one of the largest customer service portals in Greater China, is strong testimony to Xizi Otis' outstanding customer service.

"The Xizi Otis Quality Assurance Service Plan represents a pioneering initiative in the elevator industry to build awareness of service quality and safety, as well as to set an example to drive higher service standards in China," Cheung said.

For more information, visit www.xiziotis.com

About Xizi Otis
Xizi Otis Elevator Co., Ltd is a subsidiary of Otis Elevator (China) Investment Company Limited, which is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp. (NYSE: UTX). Founded in 1997, Xizi Otis has two manufacturing facilities, in Hangzhou and Chongqing, as well as a testing lab accredited by the Certification and Accreditation Administration of the People's Republic of China (CNAS) and an R&D center staffed by more than 120 engineers.

About Otis
Otis is the world's largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Founded more than 161 years ago by the inventor of the safety elevator, Otis offers products and services through its companies in more than 200 countries and territories, and maintains more than 1.8 million elevators and escalators worldwide. Otis is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide. For more information, visit www.otis.com

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