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Multi-million dollar investment underscores the company's commitment to Asia Pacific and provides a showcase for Signature Service and Otis ONE™ platform
HONG KONG, Feb. 15, 2019 - Otis today illustrated its commitment to driving innovation in the region with the unveiling of its Experience and Innovation Center (E&I) in Hong Kong. The Center showcases Otis' latest innovations while displaying creative new ideas for the elevator industry. Otis, the world's leading manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways, is a unit of United Technologies Corp. (NYSE: UTX).
Otis is proud to unveil its Asia Pacific Experience and Innovation Center in Hong Kong. Julie Brandt, Otis Chief Transformation Officer and Dr. Michael Leung, Director, Industrial Centre of The Hong Kong Polytechnic University, Joseph Armas, managing director, Otis Hong Kong, Macau and Taiwan and more than a hundred of employees join the grand opening ceremony.
"Since Otis came onto the world stage at the 1854 World's Fair, we remain inventors at heart. The setting up of Otis Asia Pacific E&I Center is a clear testament to our spirit of innovation. It brings our customers closer to our advanced vertical transportation solutions, with the aim of transforming the way we move people," said Stephane de Montlivault, President for Asia Pacific, Otis.
Breaking from architectural norms, the Otis E&I is a visual exploration. It shows how Otis is re-imagining the future of the industry. The tech-forward design of the Center takes its inspiration from the industry and the company's accomplishments, embodying architectural features, blueprints and shapes in a minimalistic design.
The diverse offerings are conveniently situated in six zones and showcase the company's signature products including those focused on redefining passenger experiences. Apps and live demos guide and inform visitors to learn how Otis is leveraging more than 165 years of industry experience into developing new innovative ideas. Intuitively located interactive touchpoints that blend the physical with the digital spark curiosity and offer a hands-on experience of Otis innovations in the real world.
Building owners have a dedicated zone within the Otis E&I. It highlights how they can improve their building value and attractiveness by easily modernizing and improving the comfort and safety of its tenants -- a key concern for many Hong Kong's aging buildings. Visitors also can see the company's latest service offerings: Signature Service and Otis ONE.
"In today's connected environment, customers expect different solutions and service levels. Both Signature Service and Otis ONE are prime examples on how Otis is using the latest technologies to set new benchmarks and service standards for the industry to follow," said Joseph Armas, managing director, Otis Hong Kong, Macau and Taiwan.
About Signature Service and Otis ONE
Signature Service reinvents the customer service experience. Using the latest technologies, it offers personalized and unique services for individual customers that combine modern intelligence with a personal touch.
Otis ONE is the company's connected elevator solution that personalizes the service experience through real-time, transparent information sharing, proactive communication tools and predictive maintenance insights. It melds Otis' more than 30 years of remote elevator monitoring experience with advancements in cloud computing, machine learning and internet of things. Customers will directly benefit from real-time insights into their equipment health based on data from more than 300,000 connected units.
Otis is the world's leading manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Founded 165 years ago by the inventor of the safety elevator, Otis offers products and services through its companies in approximately 200 countries and territories. Otis is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide. By combining a passion for science with precision engineering, the company is creating smart, sustainable solutions the world needs.For more information, visit www.otis.com, or follow Otis on LinkedIn, YouTube and as @OtisElevatorCo on Twitter, Facebook and Instagram.
A one-stop center to integrate development, design and quality testing to boost efficiency in operations and customer experiencePositioned as Asia-Pacific hub to support IoT-connected elevator R&D
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