Great Lakes Elevator Service

Great Lakes is now Otis

Elevator Service Chicago

As of Oct.19, GLES is part of the industry-leading Otis Elevator Company. Ken Garst and Tom Paskey, who founded GLES nearly 20 years ago in Chicago, will remain with the organization following the acquisition. The combined company will leverage the strong reputation of GLES and further enhance our product and service offerings through broader resources and advanced technologies.

As a valued customer, you can be assured that Otis will honor all existing GLES contracts and contract terms. You can expect even better service due to Otis’ unmatched dedication to technical training, service and innovation. The integration will be gradual, with the GLES business eventually being integrated into Otis’ Chicago office.

GLES customers will now contact Otis Customer Care at 800-233-6847. This is our 24-hour dispatch center.

We will continue working hard to earn your business and want to personally thank you for your loyalty and support. If you have any questions, please don’t hesitate to contact us directly.


We provide a range of product offerings and services here at Otis

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We take a proactive approach to service by investing in new tools and processes, so our highly trained mechanics and support teams can ensure a faster return to service. We put you and your passengers at the center of everything we do.

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You want your elevator to be as safe, efficient and appealing as possible. Modernization brings you these key benefits when your system is starting to lose its shine and performance – for significantly less than a new elevator.

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Elevator Upgrades

We offer safety, performance, efficiency and aesthetic products that add contemporary quality and appeal to the heart of your building.

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New Installations

Diverse choices and people-driven solutions allow us to create the perfect system for you. Every innovative detail will be shaped by 165 years of experience.

Perfecting your next elevator

We've always innovated. Our latest systems are living proof.

Creating industry-defining elevators that change the way people move is our passion. Our revolutionary Gen2® and cutting-edge SkyRise® systems are two of the latest examples designed to make the most of ambitious plans and carry people in refined safety.

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Update your building

Modernization adds performance, safety and pure appeal

Our comprehensive choice of modernization options can bring you the benefits of a brand new elevator system. We offer safety, performance, efficiency and aesthetic products that add contemporary quality and appeal to the heart of your building.

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Otis Elevator

949 Oak Creek Drive
Lombard IL 60148

General inquiries

Get in touch for further information and advice on Otis products and services

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