Otis ONE™

Introducing Otis ONE

Personalize your service experience

Otis ONE brings you and your passengers the next generation of service. It transforms your elevator experience, building change on the foundations of our historic data and using the huge potential of the internet of things (IoT).

Transparent, proactive and predictive: this is Otis ONE.

Transparent information

Information on demand

Important questions deserve quick answers, and we’ve made instant access a priority. Our exclusive Otis ONE portal is updated in real time so you can track service delivery, view equipment data and communicate with your extended service team on demand.

Proactive communications

Turning data into action

Our primary goal is to minimize disruption in your day. With “heartbeat” monitoring, we track the pulse of your equipment, so you don’t have to worry about a shutdown or even pick up the phone. With our proactive insights and predictive maintenance, we communicate issues early and provide a clear repair schedule, so you can inform your tenants and keep everyone’s day right on track.

Predictive insights

Eliminating surprises

Whether you have a dozen tenants or thousands traveling through your building, every elevator journey sends a message. Is your equipment healthy? Which floors are busiest? When will you need service and how long before it’s time to upgrade? Predictive data helps you benchmark your performance, reduce unplanned shutdowns and prolong your investment in the future.


Connected sensors

Our connected sensors gather data on hundreds of elevator components, passenger traffic and more to assess portfolio health and make intelligent recommendations for greater uptime.


Intelligent learning

Machine learning remembers emerging patterns so devices can adjust in real time.


Future planning

Predictive maintenance allows you to plan ahead for specific processes through leveraged data and sophisticated algorithms.

Discover Otis ONE today

To watch three short software demo videos that explain how Otis ONE brings you transparent information, proactive communications and predictive insights, please complete the form below.

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Software enabled service

Ready for tomorrow and beyond

Like technology ecosystems before it, the Otis ONE platform is designed to evolve. Powered by the internet of things, machine learning and cloud connectivity, future updates are only a download away. And as we invest in more tools, services and functionality, you can select from a menu of add-ons that make sense for your building and needs.

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