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London, July 19, 2018- Otis UK & Ireland has won a three year contract to service elevators at hotels in Birmingham, Merseyside, Manchester and Preston (Lancashire) commencing in July. Otis, the world's leading manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways, is a unit of United Technologies Corp. (NYSE: UTX).
The contract covers hotels in the Crowne Plaza, Holiday Inn and Holiday Inn Express brands.
The hotels included are:
• Holiday Inn, Preston (Lancashire)
• Holiday Inn, Ellesmere Port (Merseyside)
• Holiday Inn, Liverpool Lime Street
• Express by Holiday Inn, Liverpool
• Crowne Plaza, Liverpool
• Crowne Plaza, Birmingham NEC
• Crowne Plaza, Manchester
• Express by Holiday Inn, Manchester
• Express by Holiday Inn, Birmingham
• Sixty-two Castle St Hotel, Liverpool
The lift engineers will use the company’s proprietary apps and Service Customer Relationship Management System to access information about the lifts’ service history on site and order spare parts instantly, with the aim of restoring lifts to service as soon as possible. The technology also allows the engineers to work with the Otis Customer Care Centre to prioritise the most urgent calls and quickly send the nearest engineer to site.
“We’re delighted that Centre Island has chosen Otis as their service contractor based on the quality of service that we can offer,” said Hemant Jolly, Otis UK & Ireland Vice President and Managing Director. “Guests expect to move around the hotels with ease and comfort in the elevators to enjoy their holidays or business trips. We will work hand in hand with Centre Island to provide the best customer experience and enjoyable memories of their visits. We will focus on making sure the equipment they have meets their needs both today and in the future.”