Inclusion at Otis
Inclusion at Otis
“At Otis, we are committed to fostering an inclusive culture where our colleagues feel welcome and heard, allowing them to develop and grow, perform at their best, and contribute to our business success.”
— Judy Marks
Chair, Chief Executive Officer and President
We seek ideas, encourage innovation and empower our colleagues through experiences that are aligned with our business strategy and contribute to our broader success. We interact meaningfully in the communities we serve through supporting opportunities for STEM learning, volunteering, and charitable giving.
Commitment
Driving value for our colleagues, customers, and shareholders.
Colleagues
Powering ideas and innovation through collaboration.
Communities
Interacting and investing to support more vibrant communities and inspire the next generation of talent critical to our success.
Commitment
Driving value for our colleagues, customers, and shareholders.
We understand that building an inclusive workplace drives greater engagement and is linked to stronger business performance, which in turn benefits our customers and helps us provide greater returns for our shareholders.
In 2020, shortly after becoming an independent company, we announced ‘Our Commitment to Change', a six-point framework designed to help shape our culture of inclusion. Since that time, this framework has transitioned from a series of independent initiatives to integral parts of our overall strategy and long-term business goals.
In 2021, we established 13 Environmental, Social and Governance (ESG) goals, aligned with the United Nations Sustainable Development Goals.
Integral to setting our vision in motion and intertwined with our guiding principles — the Otis Absolutes — and our business strategy, we’re focused on the right objectives to drive value for all stakeholders in support of a more sustainable future.
People & Communities goals
2025
Increase the score for the inclusive culture category in the company's colleague engagement survey by four points.
2025
Direct 50% of total global giving to STEM programs.
2030
Achieve gender parity in our executive ranks.
2030
Impact 15,000 students globally through STEM-focused programming across the learning and vocational training continuum to improve livelihoods and help build the workforce of tomorrow.
2030
Dedicate 500,000 cumulative colleague volunteer hours in support of vibrant communities, STEM education, and social equity efforts globally.
Colleagues
Powering ideas and innovation through collaboration.
We strive to position ourselves to attract and retain the best talent in the market and be contributors in the global communities where we live and work.
Employee resource groups
Open to all colleagues, our employee resource groups (ERGs) work to develop innovative ideas and business proposals to support the execution of our business strategy and contribute to our success. Through their participation in ERGs, Otis colleagues have opportunities for personal and professional growth while fostering a sense of belonging.
“Being part of the FORWARD ERG has given me the tools and connections to grow both professionally and personally. It has broadened my view of the performance of women mechanics in the field and the challenges they face. The shared knowledge and support from my peers contribute to winning and retaining business, reducing problem resolution time and improving the overall experience for customers.”
— William
Co-chair (Latin America), FORWARD
The FORWARD ERG promotes the recruitment, retention, and advancement of colleagues within our field operations, with a particular focus on women identifying colleagues through mentoring, professional development, and networking.
“Being part of this ERG has strengthened my skills and inspired me to collaborate with other teams. WIT leaders and my mentors have always
encouraged me, empowered me, and supported our activities in Japan. Through our events we gain new perspectives on how important inclusion is for driving innovation across our business.”
— Natsuki
Community Pillar Lead (Japan), WOMEN IN TECHNOLOGY
WOMEN IN TECHNOLOGY is a global, cross-functional and allied ERG that connects the creative, innovative, and energetic colleagues in the STEM field at Otis to help build a culture of inclusivity and respect for women and gender minorities.
“Nobody at Otis stands on their own, we all had some help to get where we are. Engaging with the NEW TALENT NETWORK has helped me succeed by connecting me with a diverse range of colleagues from which to build my professional network. Now, I find it rewarding to give back to the next generation of Otis talent, eager to grow and contribute toward Otis’ success. They need someone to support them, to lift them up, and the NEW TALENT NETWORK is the answer.”
— Matt
Culture Pillar Lead, NEW TALENT NETWORK
The NEW TALENT NETWORK ERG aims to create a seamless transition for colleagues new to Otis by offering an improved onboarding experience, increased networking, continued career development, and community involvement.
Career opportunities
Our greatest asset is our people.
Hiring the best people is important to our business success, so we ensure that we are accessing all available talent pools. We partner with universities and non-profit organizations and use our ERGs to broaden our hiring pool and help identify qualified candidates. And we offer apprentice programs, across all regions, to attract and develop the workforce of tomorrow.
“We position ourselves to attract, develop, and retain the best talent. We also aim to foster an environment where our talent — once hired — want to stay to build a career. We seek others’ ideas, encourage innovation, and empower our colleagues through learning and development experiences that are aligned with our business strategy and contribute to our broader success.”
— Abbe Luersman
Executive Vice President & Chief People Officer
Leading at Otis
Otis invests in leadership-focused programming and coaching to advance talent at all levels.
We are committed to developing the next generation of leaders at Otis by providing our colleagues with opportunities to share their ideas and grow. Through learning and development experiences, aligned to how we operate, we can further enhance our team members’ skills and contribute to our collective success.
These include programs to:
- Support our Otis Absolutes (Safety, Ethics, Quality)
- Reinforce our Leading at Otis Behaviors (Imagination, Empathy, Collaboration, Inclusion, Empowerment, Pace)
- Enhance skills for effective leadership
- Build technical and functional expertise
Through our Employee Scholar Program, Otis invests in the education of our colleagues by providing tuition assistance and paid time off, when eligible, to pursue degrees or approved certificate programs related to Otis’ business.
“The Employee Scholar Program has been transformative for my career, providing me with the resources to pursue my advanced degree in Communications while balancing my work responsibilities. The investment in my growth has deepened my business communication skills, which I’m able to apply real time at work. I feel more empowered to contribute to my team’s and the company’s objectives and am grateful for Otis’ support of my continued learning and development.”
— C.J.
Employee Scholar Program participant
Insight and awareness
Otis is a growing multinational business with 72,000 colleagues, including 44,000 field professionals, all committed to meeting the needs of our customers and passengers in more than 200 countries and territories. We understand that building an inclusive workplace drives greater engagement and belonging and stronger business performance, which in turn benefits our customers and helps us provide greater returns for our shareholders.
Celebrating inclusion
We Are Many Voices Month is our annual celebration of the breadth of our global colleague population and customer base. Throughout the month, we honor the unique perspectives, talents, and experiences that drive our innovation and fuel our collective growth and success.
Through engaging programs and meaningful conversations, we are able to recognize one another and reflect on the value each of us brings to Otis and the customers we serve every day.
Well-being
We care about colleagues’ mental health and physical well-being, offering mental health support globally through Otis Colleague Care, our employee assistance program. We also promote well-being through our ERGs.
Otis Colleague Disaster Relief Fund
Our Otis Colleague Disaster Relief Fund is available for all full- and part-time Otis colleagues and supports those who have been affected by a qualifying natural disaster or humanitarian crisis. Colleagues can also donate to the Fund to help their peers in need – with matched funding from Otis for qualifying donations to eligible causes.
Watch Riccardo’s story of how the Otis Colleague Disaster Relief Fund helped him and his family in the aftermath of flooding near his home in Italy.
Accessibility
Otis aspires to meet the accessibility needs of our customers and the riding public — by engaging passengers with disabilities through focus groups, implementing an engineering innovation challenge focused on enhancing product design and technology to better support passengers with disabilities, and embedding subject matter experts into both our procurement and sales strategy.
“Our goal is to remove obstacles and create an environment of empowering everyone everywhere, ensuring all colleagues can perform quality work safely and comfortably, and our innovative products contribute to a society without physical, cognitive or sensory barriers.”
— Christy
Director, Global Disability Accommodations & Accessibility
Communities
Interacting and investing to support more vibrant communities and inspire the next generation of talent critical to our success.
“We believe that we do well when we do good. As we look to the future, we must ensure that the expertise we bring, and the connections we make in the communities where we do business, are impactful, positive, and sustainable.”
— Randi Tanguay
Senior Vice President & Chief Communications Officer
Social impact
Our colleagues take pride in acts of service and encouraging young people to join our dynamic industry. We focus our program development, giving, and volunteerism at the intersection of our business expertise and stakeholder needs. Our social impact programming is helping to close the global gap in STEM skills while opening our pipeline for next-generation talent. We’re building a culture of passionate colleagues whose engagement grows with their contributions to the community and the future of our business.
Our goals include:
Charitable giving
Direct 50% of our total global giving to STEM programs by 2025.
STEM learning
Impact 15,000 students globally through STEM-focused programming across the learning and vocational training continuum to improve livelihoods and help build the workforce of tomorrow by 2030.
Volunteering
Dedicate 500,000 cumulative colleague volunteer hours in support of vibrant communities, STEM education and social equity efforts globally by 2030.
Supplier diversity
Our commitment to allocating a minimum spend of 20% to diverse U.S. suppliers — defined as at least 51% owned and controlled by an individual or group that is underrepresented (e.g. veteran, women, disability-owned) and/or operating in an economically disadvantaged location — helps to ensure a competitive, reliable, and resilient supplier pipeline. This is fundamental to our future success.
In addition to being a member of key organizations helping to develop and advance diverse businesses, Otis is a signatory on the Disability:IN Procure Access Statement that affirms our commitment to purchasing and selling technology that is accessible to people with disabilities.
Learn about supplier diversityDiscover more about Otis
