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Signature Service

Service is our Signature

Elevator Service, Maintenance and Repair from Otis

Introducing Otis Signature ServiceTM

In 1861, Charles Otis made a promise: to personally ensure the safety, reliability and functionality of every elevator – without compromise. And he signed his name to it. That legacy lives on today through our dedicated and passionate people. And we're building upon their personal commitment with investments in new technology.

Our name is Otis – and service is our signature.

Switch to Otis Signature Service™ and save up to $2900*

For a limited time, when you become a Signature Service customer with a 60 month contract*, you’ll enjoy 3 months of free service including important upgrades to prolong the life of your Otis microprocessor unit.

First 3 months
free service
valued at $400

Software upgrades for Otis
microprocessor elevators
based on survey, valued at $1000

Free site
survey
valued at $1,500

Service

Our committed teams are invested in the future of your elevators

Every day, our teams roll up their sleeves to keep two billion people on the move. We continue to invest in new tools and processes, so our highly trained mechanics and support teams can ensure a faster return to service. It’s all part of our commitment to moving the world more safely, efficiently and reliably.

Alongside our 24/7 OTISLINE® support team, our mechanics have a suite of digital support tools enabling expedited onsite maintenance and safe, comfortable rides.

A more personalized experience

We put you and your passengers at the center of everything we do

Flexibility

Personalized contracts

Flexible service packages offer maintenance and connectivity options to suit your needs.

7.4 Forecasting

Capital planner

Tailored recommendations help you avoid surprises, increase product lifespans and plan for the future.

Real time maintenance information

Receive information on demand with our customer portal

We are committed to being easy to do business with. That means giving you a single place to find all the information you need when you need it. With the customer portal, you can get a complete overview of your account, available 24/7. Contact our teams directly via phone or online request and track maintenance, performance and billing all in one place.

eService

Manage your entire service portfolio at your desk or on the go

Our eService portal provides you instant access to critical elevator equipment and service information, on your computer or mobile device. View the performance dashboard, check maintenance details or place a service call.

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eService mobile

Manage your equipment right from your smartphone

Stay up to date on your elevator’s service history and performance data with eService mobile, the industry’s first app to deliver real-time account data right to your mobile device.

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OTISLINE®

24/7 expert support

Every hour of every day, the OTISLINE call center is here for you. This service puts you in touch with experts trained in every aspect of your system’s operation and what to do when issues arise. With every call, the OTISLINE call center is the fast track to the resolution you need.

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Upgrades & replacements

Improving your investment

Products are becoming faster, more reliable, safer and more environmentally friendly than ever before. And as older parts grow outdated, they can affect the look and feel of your building. Explore the many upgrades and replacement products we offer to protect your investment.

EXPLORE UPGRADES & REPLACEMENTS

Discover a smarter vision of service

Otis Signature Service combines modern intelligence with a legacy of commitment to deliver you with a more personalized service experience.

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