Robin Fiala

Vice President, Sales & Marketing


As people flock to cities at a rapid pace, the world’s urban landscapes are transforming. Today’s buildings are taller and our communities are denser than ever. At the same time, technology advancements are resetting our expectations for speed and personalization.

“This intersection of urbanization and the digital revolution is changing the way we work, live and play,” she says.

Robin has nearly 30 years of Otis experience serving in both regional and global roles. She has led critical transformations, including product and service innovations such as the launch of the flagship Gen2® elevator. She has also held a variety of positions of progressively expanding responsibility that have given her unique perspectives on delivering customer value throughout the entire lifecycle of our products.

As the Vice President of Sales and Marketing, Robin leads our global teams to develop innovative market-leading products and services for our Otis customers. Her team partners closely with the Engineering, Operations and Product Management organizations, helping to set critical sales strategy, drive sales effectiveness, and inform decisions around the company’s product strategy roadmap and full product lifecycle offerings.

A tireless advocate for developing women, Robin is a recipient of the YWCA Women Achievers award.

She holds a bachelor’s degree in mechanical engineering from Union College and an MBA from Fordham University.