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Exceptional Service to the highest safety standards

Contact us to discuss your service requirement

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Signature Service

Service is our Signature

Elevator Service, Maintenance and Repair from Otis

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We keep your world moving

Introducing Otis Signature ServiceTM

In 1861, Charles Otis made a promise: to personally ensure the safety, reliability and functionality of every elevator – without compromise. And he signed his name to it. That legacy lives on today through our dedicated and passionate people. And we're building upon their personal commitment with investments in new technology.

Our name is Otis – and service is our signature.

Switch to Otis Signature Service™ and save up to $2900*

 

For a limited time, when you become a Signature Service customer with a 60 month contract*, you’ll enjoy 3 months of free service including important upgrades to prolong the life of your Otis microprocessor unit.

First 3 months
free service
valued at $400

Software upgrades for Otis
microprocessor elevators
based on survey, valued at $1000

Free site
survey
valued at $1,500

Together, We Find The Maintenance Contract Tailored To Your Needs

Help us make the best contract recommendation for you in 6 quick steps with our maintenance configurator

FIND MY CONTRACT

Service

Our committed teams are empowered with new tools

Every day, our teams roll up their sleeves to keep two billion people on the move. We continue to invest in new tools and processes, so our highly trained mechanics and support teams can ensure a faster return to service. It's all part of our commitment to moving the world more safely, efficiently and reliably.

A more personalised experience

We put you and your passengers at the center of everything we do

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Otis offers various levels of service agreement, however each can be tailored to best suit your particular requirements.

For example, some of the elements you can consider are:

 
  • ✔ OUT OF HOURS SERVICE

  • ✔ INCLUSIVE OF MINOR PARTS

  • ✔INCLUSIVE OF BREAKDOWN
  • ✔ INCLUSIVE OF MAJOR PARTS

  • ✔ TRAPPED PASSENGER

  • ✔ REMOTE ELEVATOR MONITORING ASSISTANCE LABOUR

Together, we find the maintenance contract tailored to your needs

 

Help us make the best contract recommendation for you in 6 quick steps with our maintenance configurator

 

FIND MY CONTRACT
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Personalized contracts

Flexible service packages offer maintenance and connectivity options to suit your needs.

Communication

Custom notifications

Easily customize your communication preferences to access real-time notifications and simplified, faster reporting.

Smart Signal

Event alerts

Event-driven alerts keep you in the loop on important updates about your building and equipment.

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Capital planner

Tailored recommendations help you avoid surprises, increase product lifespans and plan for the future.

Information on demand

We communicate with you in real time

We are committed to being easy to do business with. That means giving you a single place to find all the information you need when you need it. With the new customer portal, you can get a complete overview of your account, available 24/7. Contact our teams directly via phone or chat, log faults online and track maintenance and equipment health in real-time.

Or use API integration to seamlessly connect Otis data to your existing building management applications for easy purchasing and invoicing.

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eService mobile

Work with flexibility and convenience

Access everything on your mobile device

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eService

Customer needs met whenever, wherever

Access your customer portal on-the-go.

DOWNLOAD FACTSHEET

Discover a smarter vision of service

Otis Signature Service combines modern intelligence with a legacy of commitment to deliver you with a more personalized service experience.

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