Otis ONE™

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A new level of connectivity

Otis ONE is our IoT solution that connects your elevator to the cloud to deliver a seamless passenger experience.

From real-time data insights to remote monitoring, enhance your building’s performance with Otis ONE.

Real-time transparent information

Proactive communication and predictive insights

Fast and reliable remote services

Here is what our customers and mechanics have to say

I stay ahead of what’s happening in the properties I manage. I receive real-time notifications by text as soon as an event occurs, which is perfect for me as I am always on the go.

As a hotel manager, I always need to find ways to improve the way I welcome my guests. I subscribed to the eView™ in-car screen solution to offer my guests the information they need with minimal disruption during the installation.

We are impressed by this solution from Otis. We wanted to access real-time operation data to track elevator service as part of our value proposition to tenants, and to rethink their business model.

We subscribed to Otis API digital service to integrate elevator availability, maintenance insights, and traffic per floor data in our own Building Management System from the Otis Developer Portal.

As Chief Engineer in a large hospital, I consider elevators to be mission critical for patients. Complex shutdowns are solved more quickly, doctors operating schedules are not disrupted and visiting families can get to their sibling’s room directly.

What’s in Otis ONE for you?

Healthcare
Elevators are the heartbeat of your building – from transporting patients and medicine to reuniting families with one another. Keeping your units running is paramount.

We recommend you explore the benefits of our Otis ONE Pro maintenance solution, which offers all of the benefits of Otis ONE Plus with additional features such as:
- • Voice and video inside the cab
- • Informed mechanics for faster return to service
- • Customizable elevator display that can show building/local news, updates and more
Private Residential
Being one step ahead of your residents’ needs is critical. You are charged with keeping costs down, managing customers' expectations and providing the same type of experience enabled by digital technology that people have come to expect in their personal lives. We recommend you explore the benefits of our Otis ONE Plus maintenance solution which offers:
- • Voice over Internet protocol inside the cab
- • Real-time notifications
- • Informed mechanics for faster return to service
Hotel

Managing your guests is your main focus. Your elevators should enhance your building’s appeal. With Otis ONE technology, you can provide features that will help your brand stand out and leverage APIs to connect your elevators to your building’s management systems. We recommend you explore the benefits of our Otis ONE Pro maintenance solution, which offers all of the benefits of Otis ONE Plus with additional features such as:

• Voice and video inside the cab
• Customizable elevator display that can show building/local news, updates and more
• Informed mechanics for faster return to service
Office
Ensuring day-to-day business meetings and key events run smoothly is your top priority, and your elevators play a vital role. With Otis ONE technology, you can make your meetings and events memorable. We recommend you explore the benefit of our Otis ONE Pro maintenance solution, which offers all of the benefits of Otis ONE Plus with additional features such as:
- • Voice and video inside the cab
- • Customizable elevator display that can show building/local news, updates and more
- • Informed mechanics for faster return to service

Discover Otis Signature Service today

To learn more about our Signature Service, complete the form below and let us build a service plan that’s right for you.

Experience Otis ONE now

Get exclusive access to a complimentary software demonstration and experience how Otis ONE brings you transparent information, proactive communications and predictive insights.

*Otis ONE™ is not compatible with all elevator controllers. Product features may vary depending on elevator model.

More Otis ONE digital services

eCall

Your personal elevator button. You can use the eCall app to call an elevator from your smart devices.

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Otis Developer Portal

Access data stored in the Otis Cloud. The Otis API platform sends elevator performance data directly into your own system.

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Otis Integrated Dispatch

This cloud-based or on-premise API solution enables the integration of service robots with Otis elevators.

FACT SHEET

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Otis ONE™
Personalized service

Introducing our IoT Platform

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Experience connected service, powered by the internet of things

Personalize your service experience

Using smart, internet of things (IoT) technology, Otis ONE™ brings you and your passengers the next generation of service. With 24/7 real-time, connected service combined with our foundational historic data your elevator experience will be transformed as you receive new insights. Transparent, proactive, predictive: this is Otis ONE™.

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Proactive communications

Turning data into action

Our primary goal is to minimize disruption in your day. With “heartbeat” monitoring, we track the pulse of your equipment, so you don’t have to worry about a shutdown. With our proactive insights and predictive maintenance, we communicate issues early and provide a clear repair schedule, so you can inform your tenants and keep everyone’s day right on track.

Predictive insights

Eliminating surprises

Whether you have a dozen tenants or thousands traveling through your building, every elevator journey sends a message. Is your equipment healthy? Which floors are busiest? When will you need service and upgrades? Predictive data helps you benchmark elevator performance, reduce unplanned shutdowns and prolong your investment for the future