Otis ONE™ | Otis Elevators Service & Maintenance | Otis USA
Experience Connected Service, Powered By The Internet Of Things
Personalize your service experience
Using smart, internet of things (IoT) technology, Otis ONE™ brings you and your passengers the next generation of service. With 24/7 real-time, connected service combined with our foundational historic data your lift experience will be transformed as you receive new insights. Transparent, Proactive, Predictive: this is Otis ONE™.DOWNLOAD BROCHURE
Advanced 24/7 monitoring of critical elevator systems in cab, machine room, hoistway, and pit
Cloud-based data analytics
Informed mechanic resolves issues more quickly
Building manager tracks elevator performance and service delivery in Otis Customer Portal
Discover Otis ONE today
To watch three short software demo videos that explain how Otis ONE brings you transparent information, proactive communications and predictive insights, please complete the form below.
Turning data into action
Our primary goal is to minimize disruption in your day. With “heartbeat” monitoring, we track the pulse of your equipment, so you don’t have to worry about a shutdown. With our proactive insights and predictive maintenance, we communicate issues early and provide a clear repair schedule, so you can inform your tenants and keep everyone’s day right on track.
Whether you have a dozen tenants or thousands traveling through your building, every lift journey sends a message. Is your equipment healthy? Which floors are busiest? When will you need service and upgrades? Predictive data helps you benchmark lift performance, reduce unplanned shutdowns and prolong your investment for the future
Gather component data
Recommendations increase uptime
Devices adjust in real time
Plan ahead with Otis
Predictive insights and expertise
Equipment health, service calls and account updates are organized in easy-to-read graphical dashboards and assess lift health in less than 5 minutes.
Monthly email reports summarize key metrics about your equipment health.
View the real-time health status of every unit in your portfolio on a single map.
Access data stored in the Otis cloud from your existing building management applications.
24/7 Active Monitoring
Real-time lift status and proactive monitoring ensure you stay up and running or we’ll notify you first.
Service requests are closed sooner with automatic alerts that tell mechanics accurate fault information and the parts needed before they arrive at your building.
Big Data Analytics
30+ years of remote monitoring experience and aggregated data from 300,000 connected units provide highly accurate and specific trends to predict unit performance
Recommendations are tailored based on similar lift type and age to help you plan and budget for future capital expenses, increasing the lifetime and value of your investment
eView™ For Emergencies
The in-cab display connects passengers with OTISLINE® via video chat to provide greater peace of mind in an emergency
Software enabled service
Ready for tomorrow and beyond
Like technology ecosystems before it, the Otis ONE™ platform is designed to evolve. Powered by the internet of things, machine learning and cloud connectivity, future updates are only a download away. And as we invest in more tools, services and functionality, you can select from a menu of add-ons that make sense for your building and needs.DOWNLOAD BROCHURE