Otis Elevators Integrate with Delivery Robot at Polish Hotel

At the Imperiall Resort & MediSpa on Poland’s Baltic Coast, guests receive deliveries to their room from a robot that integrates seamlessly with the hotel’s existing elevators using Otis Integrated Dispatch™ technology. Otis (NYSE: OTIS) is the world’s leading elevator and escalator manufacturing, installation and service company.

Using the cutting-edge technology, the Keenon W3 delivery robot can place a call and enter and exit the elevator autonomously. In addition to delivering restaurant orders and items such as fresh towels to guest rooms, the robot also escorts arriving guests to their rooms and provides information about hotel amenities and local activities.

We are delighted to introduce this state-of-the-art solution to the hotel industry in Poland. The combination of IoT and our expertise opens up new opportunities for customers and passengers alike, said Maciej Pichlak, Service Branch Manager Poland North.

 

Machine and belts

 

This is the first Otis Integrated Dispatch installation in Poland. Otis Integrated Dispatch is an API (application programming interface) solution that integrates autonomous service robots with Otis elevators. It enables robots to communicate with elevators via the cloud, allowing them to call the elevator, select their destination, and enter and exit the car efficiently, all without human assistance. OID connects robots to the elevators at the group level, increasing efficiency by making any or all elevators in the bank available for a robot to use. It also offers more flexibility to add more robots in the building. OID is intended to work with any brand or model of robot capable of using APIs.

To learn more, visit the Otis Integrated Dispatch page.

 

About Otis

Otis gives people freedom to connect and thrive in a taller, faster, smarter world. The global leader in the manufacture, installation and servicing of elevators and escalators, we move 2.3 billion people a day and maintain approximately 2.3 million customer units worldwide – the industry's largest Service portfolio. You’ll find us in the world's most iconic structures, as well as residential and commercial buildings, transportation hubs and everywhere people are on the move. Headquartered in Connecticut, USA, Otis is 71,000 people strong, including 42,000 field professionals, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories. To learn more, visit www.otis.com and follow us on LinkedIn, Instagram and Facebook @OtisElevatorCo.

 

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