Otis Integrated Dispatch for Elevators | Otis USA

Get more done in your building
Hospitals, hotels, commercial businesses and others are turning to service robots to enhance the customer experience, offer safe solutions and improve productivity for their employees – and Otis is making it easier for these robots to move autonomously through their buildings.
Otis Integrated Dispatch is a cloud-based or on-premise API solution for integrating service robots with Otis elevators – offering more flexibility and elevator data than traditional hard-wired integrations.
CONTACT USBenefits
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1
Maintain Productivity
Our Otis Integrated Dispatch (OID) enables robots to access all elevators in a bank, so the robot can be assigned the best car for the fastest travel time.
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2
Stay Flexible
We’ve made the technology compatible with most Otis elevators manufactured since 2000.
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3
Scale Easily
Easily adapt to changing tenant needs by adding as many robots to your OID subscription as required, without additional installation or subscription costs.
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4
Optimize Entry and Exit
Elevator door open and close times can be adjusted to match each robot’s travel speed, helping enable smooth, first-attempt entry and exit of the elevator.
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5
Prioritize Cybersecurity
All communication between our elevators and Service Robots is encrypted, helping ensure secure operations.
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6
Enhance Connectivity
Our cloud infrastructure supports global deployments with built-in geo-redundancy, enabling reliable communication between robots and elevators.
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Easy to set up and maintain

Subscribe
Subscribe to a plan to enable service robot access to elevators in your building. We’ll take care of the rest.

Install
Our field engineers and mechanics will install a small amount of hardware in the building and coordinate with local safety inspectors to ensure compliance.

Test
Our online simulation environments allow robotics software developers to test and configure their software with our APIs before deploying on-site.

Monitor
Our continuous, automated monitoring and diagnostic tools help to quickly resolve any network connectivity issue.
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If you’re interested in Otis Integrated Dispatch for your property, please contact us.
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