Otis Gen3™ Elevator Ranked 1st in Korea’s 2023 InnoStar Certification

Digitally connected Gen3 elevator delivers outstanding customer value powered by Otis ONE^TM digital service platform

The digitally connected Gen3™ elevator has been named a winner of the 2023 Innostar Certification as an innovative product in Korea for the elevator sector.

Announced annually by the Korea Management Registrar (KMR), the InnoStar Certification recognizes products and services that have demonstrated market-leading innovation in quality, functionality, design, and user experience through consumer research conducted by Korea Research, a professional research firm.

Since 2015, Otis Korea has consistently ranked first in the category of elevators and in 2019, it became the first elevator company to be inducted into the InnoStar Hall of Fame. This year, the company is ranked first again for its Gen3 elevator, marking the ninth consecutive year that it has been recognized – also an industry first.

The Gen3 elevator represents the next generation of digitally connected elevators. It combines the proven flat-belt technology behind Otis’ revolutionary Gen2® elevator with the Otis ONE™ Internet of Things (IoT)-based service platform, to deliver an outstanding passenger experience. The InnoStar award is recognition of Otis’ innovation in safety, functionality and design.

Gen3 elevators come equipped with the sensors to power the Otis ONE digital service platform, which uses IoT technology to monitor elevator operations in real time and analyzes the data collected on a cloud server. Analytics from Otis ONE are transparently shared with customers and Otis service teams via a portal and app, ensuring customers receive safe and fast service and making possible proactive maintenance that identifies and addresses even potential issues.

The Gen3 elevator can also provide an advanced passenger experience by combining a variety of solutions. Among these is the eView™ in-car display, which streams infotainment to passengers, including building information, weather, news headlines and videos. In the event of an emergency, it can also connect them with the 24/7 OTISLINE® customer support center via video chat, providing reassurance to passengers. Touchless and sanitizing solutions are also available on the elevator, as well as the technology to connect the elevator with autonomous robots.

The Ambience design for the Gen3 elevator is another feature that stands out. Designed according to the theme of “Voyage to other worlds”, Eastern and Western nature, architecture, and artworks are reinterpreted to maximize the aesthetic value of the exterior. Indirect corner lighting inside creates a gratifying atmosphere.

IS Cho, VP and Managing Director of Otis Korea, stated, "Following the success of the Gen2 elevator series, which has been awarded in the InnoStar Certification as an innovative product for eight consecutive years, we are honored to have won the first place in the InnoStar for the ninth consecutive year with Gen3. We will strive to ensure that the Gen3 elevator with its safety, outstanding passenger experience and maximized uptime, will be loved by our customers for a long time." He added, “We are committed to introducing innovative products and services that will continue to lead the elevator industry in the future."

About Otis
Otis gives people freedom to connect and thrive in a taller, faster, smarter world. The global leader in the manufacture, installation and servicing of elevators and escalators, we move 2 billion people a day and maintain approximately 2.2 million customer units worldwide – the industry's largest Service portfolio. You’ll find us in the world's most iconic structures, as well as residential and commercial buildings, transportation hubs and everywhere people are on the move. Headquartered in Connecticut, USA, Otis is 69,000 people strong, including 41,000 field professionals, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories. To learn more, visit www.otis. com and follow us on LinkedIn, Instagram, Facebook and Twitter @OtisElevatorCo.