Otis ONE™ | Otis Elevators Service & Maintenance | Otis USA
Experience connected service, powered by the internet of things
Personalize your service experience
Using smart, internet of things (IoT) technology, Otis ONE™ brings you and your passengers the next generation of service. With 24/7 real-time, connected service combined with our foundational historic data your elevator experience will be transformed as you receive new insights. Transparent, proactive, predictive: this is Otis ONE™.DOWNLOAD BROCHURE
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Turning data into action
Our primary goal is to minimize disruption in your day. With “heartbeat” monitoring, we track the pulse of your equipment, so you don’t have to worry about a shutdown. With our proactive insights and predictive maintenance, we communicate issues early and provide a clear repair schedule, so you can inform your tenants and keep everyone’s day right on track.
Information On Demand
Important questions deserve quick answers, and we’ve made instant access a priority. Our exclusive customer portal is updated in real time so you can track service delivery, view equipment data and communicate with your extended service team on demand.
Whether you have a dozen tenants or thousands traveling through your building, every elevator journey sends a message. Is your equipment healthy? Which floors are busiest? When will you need service and upgrades? Predictive data helps you benchmark elevator performance, reduce unplanned shutdowns and prolong your investment for the future
Our connected sensors gather data on hundreds of elevator components, passenger traffic and more to assess portfolio health and make intelligent recommendations for greater uptime.
Our intelligent products make use of machine learning to remember emerging patterns, so devices can adjust in real time.
Predictive insights combined with Otis expertise allow you to plan ahead for specific investments through leveraged data like manufacture, age, environment, usage and door health scores.
Equipment health, service calls and account updates are organized in easy-to-read graphical dashboards and assess elevator health in less than 5 minutes.
Monthly email reports summarize key metrics about your equipment health.
View the real-time health status of every unit in your portfolio on a single map.
Access data stored in the Otis cloud from your existing building management applications.
24/7 Active monitoring
Real-time elevator status and proactive monitoring ensure you stay up and running or we’ll notify you first.
Service requests are closed sooner with automatic alerts that tell mechanics accurate fault information and the parts needed before they arrive at your building.
Big data analytics
30+ years of remote monitoring experience and aggregated data from 300,000 connected units provide highly accurate and specific trends to predict unit performance
Recommendations are tailored based on similar elevator type and age to help you plan and budget for future capital expenses, increasing the lifetime and value of your investment
eView™ for emergencies
The in-cab display connects passengers with OTISLINE® via video chat to provide greater peace of mind in an emergency
Software enabled service
Ready for tomorrow and beyond
Like technology ecosystems before it, the Otis ONE™ platform is designed to evolve. Powered by the internet of things, machine learning and cloud connectivity, future updates are only a download away. And as we invest in more tools, services and functionality, you can select from a menu of add-ons that make sense for your building and needs.DOWNLOAD BROCHURE