Otis ONE™ | Otis Elevators Service & Maintenance | Otis USA
A new level of connectivity
Otis ONE is our IoT solution that connects your elevator to the cloud to deliver a seamless passenger experience.
From real-time data insights to remote monitoring, enhance your building’s performance with one of our three Otis ONE maintenance packages:
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Otis ONE Plus |
Otis ONE Pro |
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| Customer portal access to view your equipment status |
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| Integrated eService data |
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| Mechanics and OTISLINE® have visibility to equipment status 24/7 |
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| Digital phone service to replace analog phones |
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| Notifies you of equipment issues in real-time and automatically dispatches your mechanic |
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| ADA accessible and IBC code compliant with video and text emergency communications |
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Real-time transparent information
Proactive communication and predictive insights
Fast and reliable remote services
Informed passengers
Connects to customer APIs
Here is what our customers and mechanics have to say
“I stay ahead of what’s happening in the properties I manage. I receive real-time notifications by text as soon as an event occurs, which is perfect for me as I am always on the go.”
“As a hotel manager, I always need to find ways to improve the way I welcome my guests. I subscribed to the eView™ in-car screen solution to offer my guests the information they need with minimal disruption during the installation.”
“We are impressed by this solution from Otis. We wanted to access real-time operation data to track elevator service as part of our value proposition to tenants, and to rethink their business model.”
“We subscribed to Otis API digital service to integrate elevator availability, maintenance insights, and traffic per floor data in our own Building Management System from the Otis Developer Portal.”
“As Chief Engineer in a large hospital, I consider elevators to be mission critical for patients. Complex shutdowns are solved more quickly, doctors operating schedules are not disrupted and visiting families can get to their sibling’s room directly.”
What’s in Otis ONE for you?
Experience Otis ONE now
Get exclusive access to a complimentary software demonstration and experience how Otis ONE brings you transparent information, proactive communications and predictive insights.
*Otis ONE™ is not compatible with all elevator controllers. Product features may vary depending on elevator model.
More Otis ONE digital services
eCall
Your personal elevator button. You can use the eCall app to call an elevator from your smart devices.
Otis Developer Portal
Access data stored securely in the Otis cloud. The Otis API platform sends elevator performance data directly into your own system.
Otis Integrated Dispatch
This cloud-based or on-premise API solution enables the integration of service robots with Otis elevators.
Advanced 24/7 monitoring of critical elevator systems in cab, machine room, hoistway, and pit
Cloud-based data analytics
Informed mechanic resolves issues more quickly
Building manager tracks elevator performance and service delivery in Otis Customer Portal