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Otis ONE™

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A new level of connectivity

Otis ONE is our IoT solution that connects your elevator to the cloud to deliver a seamless passenger experience.

From real-time data insights to remote monitoring, enhance your building’s performance with one of our three Otis ONE maintenance packages:

Otis ONE
Prime
Otis ONE
Plus
Otis ONE
Pro
Customer portal access to view your equipment status
Integrated eService data
Mechanics and OTISLINE® have visibility to equipment status 24/7
Digital phone service to replace analog phones  
Notifies you of equipment issues in real-time and automatically dispatches your mechanic  
ADA accessible and IBC code compliant with video and text emergency communications    

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Real-time transparent information

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Proactive communication and predictive insights

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Fast and reliable remote services

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Informed passengers

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Connects to customer APIs

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Here is what our customers and mechanics have to say

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What’s in Otis ONE for you?

Experience Otis ONE now

Get exclusive access to a complimentary software demonstration and experience how Otis ONE brings you transparent information, proactive communications and predictive insights.

*Otis ONE™ is not compatible with all elevator controllers. Product features may vary depending on elevator model.

More Otis ONE digital services

eCall

Your personal elevator button. You can use the eCall app to call an elevator from your smart devices.

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Otis Developer Portal

Access data stored securely in the Otis cloud. The Otis API platform sends elevator performance data directly into your own system.

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Otis Integrated Dispatch

This cloud-based or on-premise API solution enables the integration of service robots with Otis elevators.

 

 

FACT SHEET

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Advanced 24/7 monitoring of critical elevator systems in cab, machine room, hoistway, and pit

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Cloud-based data analytics

Informed mechanic resolves issues more quickly

 

Building manager tracks elevator performance and service delivery in Otis Customer Portal