Exceptional Service to the highest safety standards

Contact us to discuss you service requirement

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Signature Service

Service is our Signature

Elevator Service, Maintenance and Repair from Otis

Switch to Otis Signature Service™ and save up to $2900*

 

For a limited time, when you become a Signature Service customer with a 60 month contract*, you’ll enjoy 3 months of free service including important upgrades to prolong the life of your Otis microprocessor unit.

First 3 months
free service
valued at $400

Software upgrades for Otis
microprocessor elevators
based on survey, valued at $1000

Free site
survey
valued at $1,500

We keep your world moving

Introducing Otis Signature ServiceTM

In 1861, Charles Otis made a promise: to personally ensure the safety, reliability and functionality of every elevator – without compromise. And he signed his name to it. That legacy lives on today through our dedicated and passionate people. And we're building upon their personal commitment with investments in new technology.

Our name is Otis – and service is our signature.

Service

Our committed teams are empowered with new tools

Every day, our teams roll up their sleeves to keep two billion people on the move. We continue to invest in new tools and processes, so our highly trained mechanics and support teams can ensure a faster return to service. It's all part of our commitment to moving the world more safely, efficiently and reliably.

Alongside our 24/7 OTISLINE® support team, our mechanics have a suite of digital support tools enabling expedited onsite maintenance and safe, comfortable rides.

Une expérience plus personnalisée

Nous vous plaçons, vous et vos passagers, au centre de tout ce que nous faisons

Form

Otis offers various levels of service agreement, however each can be tailored to best suit your particular requirements.

For example, some of the elements you can consider are:

 
  • ✔ OUT OF HOURS SERVICE

  • ✔ INCLUSIVE OF MINOR PARTS

  • ✔INCLUSIVE OF BREAKDOWN
  • ✔ INCLUSIVE OF MAJOR PARTS

  • ✔ TRAPPED PASSENGER

  • ✔ REMOTE ELEVATOR MONITORING ASSISTANCE LABOUR

Together, we find the maintenance contract tailored to your needs

 

Help us make the best contract recommendation for you in 6 quick steps with our maintenance configurator

 

FIND MY CONTRACT
Flexibility

Personalized contracts

Flexible service packages offer maintenance and connectivity options to suit your needs.

Communication

Custom notifications

Easily customize your communication preferences to access real-time notifications and simplified, faster reporting.

Smart Signal

Event alerts

Event-driven alerts keep you in the loop on important updates about your building and equipment.

7.4 Forecasting

Capital planner

Tailored recommendations help you avoid surprises, increase product lifespans and plan for the future.

Information on demand

We communicate with you in real time

We are committed to being easy to do business with. That means giving you a single place to find all the information you need when you need it. With the new customer portal, you can get a complete overview of your account, available 24/7. Contact our teams directly via phone or chat, log faults online and track maintenance and equipment health in real-time.

Or use API integration to seamlessly connect Otis data to your existing building management applications for easy purchasing and invoicing.

Solutions before you know it

We turn data into action

The future of service is a move toward proactive and predictive maintenance to address issues before they become problems. The future is now possible with Otis ONE™.

Otis ONE, our connected internet of things (IoT) solution, continuously monitors, collects and analyzes the health of your equipment so we can stay ahead of your maintenance needs, preempt potential shutdowns and maximize your investment. Safe, reliable and efficient rides for your passengers has never been easier.

We earn your trust every day

Our mechanics see your building as their own.

We have the industry’s largest team of field mechanics – 31,000 highly trained and dedicated professionals. They wear the Otis logo as a badge of honour. It is their mission to keep your equipment operating at the same level of peak performance as the day it was installed.

Our technicians can be there around the clock to give you even greater peace of mind – the case at large installations like Dubai’s Burj Khalifa, Tokyo’s Mori Tower and Jamaraat Bridge in Mecca during the annual five-day hajj.
 

It’s how we earn your trust over a lifetime of service.

OTISLINE®

24/7 expert support

Every hour of every day, the OTISLINE call center is here for you. This service puts you in touch with experts trained in every aspect of your system’s operation and what to do when issues arise. With every call, the OTISLINE call center is the fast track to the resolution you need.

Service Elite

Diagnostics à distance 24h/24 et 7j/7 pour une plus grande tranquillité d'esprit

Des équipes dédiées de techniciens surveillent en temps réel les données de vos ascenseurs et reçoivent une alerte en cas d'anomalie. Souvent, ils peuvent identifier les dysfonctionnements et les résoudre avant même que vous vous en aperceviez.

Téléchargez la brochure

eService

Gérez tous vos équipements, où que vous soyez

Grâce à notre portail eService accessible depuis votre ordinateur ou votre mobile, vous pouvez consulter en temps réel les informations primordiales concernant la performance de votre équipement et les interventions. Consultez le tableau de bord, vérifiez les données de maintenance ou faites une demande d'intervention.

Téléchargez la fiche produit

eService Mobile

Gérez vos appareils depuis votre smartphone

Accédez à l'historique des interventions et aux statistiques de performance de vos appareils avec eService Mobile, première application de l'industrie à rendre accessible en temps réel les données du compte sur votre mobile.

Téléchargez la fiche produit

OTISLINE®

Des professionnels à votre écoute 24h/24 et 7j/7

Le centre d'appels OTIS LINE est disponible 24h/24 et 7j/7. Ce service vous met en contact avec des professionnels qui connaissent parfaitement le fonctionnement de votre équipement et savent ce qu'il faut faire en cas de problème. Le centre d'appels OTIS LINE vous garantit une solution ou intervention rapide.

Discover a smarter vision of service

Otis Signature Service combines modern intelligence with a legacy of commitment to deliver you with a more personalized service experience.