Otis Chief Digital Officer Talks Automation at Bloomberg Event

“We see AI and large language models as aiding our mechanics to be more efficient … and we’re trying to prevent downtime and shutdowns,” he said at the event. “We’re collecting data so that we can send a mechanic to the job site with the tools and insight to fix an issue, then and there, without having to come back another time.” 

He joined other technology experts at the Bloomberg Event Intelligent Automation: Transformation in a Time of Uncertainty, and spoke on a panel titled “Digital Automation That Packs a Punch.”  

The Otis ONE IoT digital platform monitors, collects and analyzes data from connected elevators’ smart sensors to deliver performance information, proactive communication and predictive insights to Otis customers and the field professionals servicing their units. 

Green also discussed the Otis Tune app used by Otis service mechanics on their smartphones that records sounds, vibration and acceleration during an elevator ride and then analyzes the data with an artificial intelligence algorithm to recommend maintenance on the unit. 

“This app allows the mechanics to address issues with more precision and efficiency,” Green said. “It helps them do their jobs better.” 

Click here to watch a replay of the event.