The Otis Florence Experience: A Decade in the Making

Florence is the company’s North America Manufacturing Center of Excellence. Reflecting on the site’s decade-long journey, learning coordinator Cassandra Cusack notes how it has gone from “having one machine to a full factory [with] robotics...”

Along the way, the facility has become one of the cornerstones of Otis’ operations, achieving many notable milestones in safety, quality, sustainability and community engagement.  Examples include:

• Reaching more than 6 million hours of work without a lost time injury
   
• Winning the 2022 Palmetto Shining Star Safety Award, the highest safety award a private organization can achieve in the state
   
• Using solar panels to power about 25% of the facility’s electricity demands
   
• Passing ISO 9001 and ISO 14001 audits with zero non-conformities
   
• Mentoring and guiding local students to a second-place finish in last year’s Made to Move Communities^TM challenge

Another source of pride, the Florence campus also boasts a 150-foot high, 10-story elevator test tower where Otis experts develop and test the latest industry innovations.

“Nearly every new Otis elevator installed in North America comes from this facility, which is a great source of pride for our colleagues, many of whom have been here since Day 1,” said Rob Gokey, Executive Director of North America Operations.

Watch this video to hear more about the Florence facility from Otis colleagues.