shopping mall


Retail elevators and escalators that flow

When shoppers are out and about, they want to move with ease and get to their next destination as quickly and smoothly as possible. We understand just how important the quality of each visit to your store is for customer shopping experience and loyalty. With quick, seamless, and comfortable elevators and escalators rides, customers will feel relaxed as they move from place-to-place across your environment.

Escalators and elevators that help businesses thrive

Our retail elevators and shopping mall escalators are available in a wide range of design options to create a unique and aesthetically cohesive atmosphere throughout the store or shopping center, from the entrance through the merchandise floors.

Business continuity and best-in-class service are top priorities with our products, and our robust design is optimized for handling high traffic areas like shopping malls to keep people moving. Our elevators are also wheelchair accessible and built to accommodate everyone who may enter your business. Plus, we offer design and software tools to help meet your transit needs.

Otis Signature Service™

With each of our comprehensive service packages, we offer elevator and escalator repair and maintenance services with quick responses and transparent proactive communication. Our mechanics are not only highly trained and equipped with proprietary apps to provide you with our highest level of safety and service – they’re also committed to meeting your personal expectations on the job site.

We provide property managers with real-time and accurate information about their equipment so that they are equipped to contribute to a seamless shopping experience. Our timely, event-driven notifications and conversations are the cornerstone of the long-term transparent and trusting relationships we build to support owners and customers alike.

Elevator products

We are the world’s leading maker of people-moving products, driven by the desire to innovate and rooted in a unique 160-year history.


Otis Signature Service™

Our dedicated teams across the globe work non-stop to keep you moving We ensure our products perform to the highest standard every day. From maintenance, new installations, or refurbishments, we’re at your service.



Modernization brings you these key benefits when your system is starting to lose its shine and performance – for significantly less than a new elevator.


Escalators & Moving Walks

Whether it’s our passengers, our customers or our colleagues, we put people at the center of everything we do