shopping mall


Retail elevators and escalators that flow

When shoppers are out and about, they want to move with ease and get to their next destination as quickly and smoothly as possible. We understand just how important the quality of each visit to your store is for customer shopping experience and loyalty. With quick, seamless, and comfortable elevators and escalators rides, customers will feel relaxed as they move from place-to-place across your environment.

Escalators and elevators that help businesses thrive

Our retail elevators and shopping mall escalators are available in a wide range of design options to create a unique and aesthetically cohesive atmosphere throughout the store or shopping center, from the entrance through the merchandise floors.

Business continuity and best-in-class service are top priorities with our products, and our robust design is optimized for handling high traffic areas like shopping malls to keep people moving. Our elevators are also wheelchair accessible and built to accommodate everyone who may enter your business. Plus, we offer design and software tools to help meet your transit needs.

Otis Signature Service™

With each of our comprehensive service packages, we offer elevator and escalator repair and maintenance services with quick responses and transparent proactive communication. Our mechanics are not only highly trained and equipped with proprietary apps to provide you with our highest level of safety and service – they’re also committed to meeting your personal expectations on the job site.

We provide property managers with real-time and accurate information about their equipment so that they are equipped to contribute to a seamless shopping experience. Our timely, event-driven notifications and conversations are the cornerstone of the long-term transparent and trusting relationships we build to support owners and customers alike.

Lift Products

A 160-year history

Leading the industry


Otis Signature Service™

Let us do the work

We'll keep you moving



Make it new, again

Give your lift a lift


Escalators & Moving Walks

Adaptable mobility

Moving people with ease