Otis ONE™ | Elevators Service & Maintenance | Otis Malaysia
A new level of connectivity
Otis ONE is our IoT solution that connects your elevator to the cloud to deliver a seamless passenger experience.
From real-time data insights to remote monitoring, enhance your building’s performance with one of our three Otis ONE maintenance packages:
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Otis ONE Plus |
Otis ONE Pro |
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| Customer portal access to view your equipment status |
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| Integrated eService data |
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| Mechanics and OTISLINE® have visibility to equipment status 24/7 |
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| Notifies you of equipment issues in real-time and automatically dispatches your mechanic |
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| Digital phone service to replace analog phones |
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| In-car video for Infotainment and emergency communication |
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Real-time transparent information
Proactive communication and predictive insights
Fast and reliable remote services
Here is what our customers and mechanics have to say
I stay ahead of what’s happening in the properties I manage. I receive real-time notifications by text as soon as an event occurs, which is perfect for me as I am always on the go.
As a hotel manager, I always need to find ways to improve the way I welcome my guests. I subscribed to the eView™ in-car screen solution to offer my guests the information they need with minimal disruption during the installation.
We are impressed by this solution from Otis. We wanted to access real-time operation data to track elevator service as part of our value proposition to tenants, and to rethink their business model.
We subscribed to Otis API digital service to integrate elevator availability, maintenance insights, and traffic per floor data in our own Building Management System from the Otis Developer Portal.
As Chief Engineer in a large hospital, I consider elevators to be mission critical for patients. Complex shutdowns are solved more quickly, doctors operating schedules are not disrupted and visiting families can get to their sibling’s room directly.
Discover Otis Signature Service today
To learn more about our Signature Service, complete the form below and let us build a service plan that’s right for you.
More Otis ONE digital services
Otis Developer Portal
Access data stored in the Otis Cloud. The Otis API platform sends elevator performance data directly into your own system.
Otis Integrated Dispatch
This cloud-based or on-premise API solution enables the integration of service robots with Otis elevators.
Experience Connected Service, Powered By The Internet Of Things
Personalize your service experience
Using smart, internet of things (IoT) technology, Otis ONE brings you and your passengers the next generation of service. With 24/7 real-time, connected service combined with our foundational historic data your lift experience will be transformed as you receive new insights. Transparent, Proactive, Predictive: this is Otis ONE.
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Advanced 24/7 monitoring of critical elevator systems in cab, machine room, hoistway, and pit
Cloud-based data analytics
Informed mechanic resolves issues more quickly
Building manager tracks elevator performance and service delivery in Otis Customer Portal
Proactive communications
Turning data into action
Our primary goal is to minimize disruption in your day. With “heartbeat” monitoring, we track the pulse of your equipment, so you don’t have to worry about a shutdown. With our proactive insights and predictive maintenance, we communicate issues early and provide a clear repair schedule, so you can inform your tenants and keep everyone’s day right on track.
Predictive Insights
Eliminating surprises
Whether you have a dozen tenants or thousands traveling through your building, every lift journey sends a message. Is your equipment healthy? Which floors are busiest? When will you need service and upgrades? Predictive data helps you benchmark lift performance, reduce unplanned shutdowns and prolong your investment for the future
Connected Sensors
Gather component data
Recommendations increase uptime
Intelligent Learning
Smarter products
Devices adjust in real time
Capital Planning
Plan ahead with Otis
Predictive insights and expertise
