The Otis ecosystem

The Otis ONE IoT digital platform is part of a powerful, expanding ecosystem of technologies and capabilities that integrate application programming interfaces (APIs) for service, operation, elevator calling and more. These integrations enable features like robot and gesture interaction with expansion potential.

Integrate data into a building management system (BMS) to stay up to date with your elevator’s availability, maintenance, repair and call back data.

Building owners and facility managers can access real-time data to receive elevator status updates, performance insights and alarm information.

Easily call and place elevator destination requests. And, as many businesses turn to service robots to improve the customer experience and productivity for their employees, APIs can connect service robots without hard-wired connections.

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Services. Advanced.

The importance of elevator uptime is not new, and our data-driven approach is backed by years of history. The Gen3 elevator uses the latest technology, data, active monitoring and analytics to advance the entire service experience.

It starts with one incredible innovation. It starts with one incredible innovation. Fully integrated into the new Gen3 elevator, the Otis ONE IoT digital platform uses smart IoT technology to create more personalized, proactive service and is constantly checking in with your elevator.


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We are the world’s leading company for elevator and escalator manufacturing, installation and service

We move 2 billion people a day and maintain more than 2 million customer units worldwide - the world’s largest portfolio. We can be found in many of the world’s most recognizable buildings as well as the busiest transportation hubs and retail centers. We are everywhere people are on the move.

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