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Signature Service

Service is our Signature

Lift Service, Maintenance and Repair from Otis

Switch to Otis Signature Service™ and save up to $2900*

 

For a limited time, when you become a Signature Service customer with a 60 month contract*, you’ll enjoy 3 months of free service including important upgrades to prolong the life of your Otis microprocessor unit.

First 3 months
free service
valued at $400

Software upgrades for Otis
microprocessor elevators
based on survey, valued at $1000

Free site
survey
valued at $1,500

Discover Otis Signature Service today

To learn more about our Signature Service, complete the form below and let us build a service plan that’s right for you.

Together, We Find The Maintenance Contract Tailored To Your Needs

Help us make the best contract recommendation for you in a few steps with our maintenance configurator

FIND MY CONTRACT

No one knows your equipment like Otis

Have your Otis and non-Otis units serviced by the largest elevator and escalator provider in the world.

Software updates

Locally trained & globally connected mechanics

Certified OEM parts

Safe maintenance program

Service

Our committed teams are invested in the future of your lifts

Every day, our teams roll up their sleeves to keep two billion people on the move. We continue to invest in new tools and processes, so our highly trained mechanics and support teams can ensure a faster return to service. It’s all part of our commitment to moving the world more safely, efficiently and reliably.

Alongside our 24/7 OTISLINE® support team, our mechanics have a suite of digital support tools enabling expedited onsite maintenance and safe, comfortable rides.

A more personalized experience

We put you and your passengers at the center of everything we do

Form

Otis offers various levels of service agreement, however each can be tailored to best suit your particular requirements.

For example, some of the elements you can consider are:

 
  • ✔ OUT OF HOURS SERVICE

  • ✔ INCLUSIVE OF MINOR PARTS

  • ✔INCLUSIVE OF BREAKDOWN
  • ✔ INCLUSIVE OF MAJOR PARTS

  • ✔ TRAPPED PASSENGER

  • ✔ REMOTE ELEVATOR MONITORING ASSISTANCE LABOUR

Together, we find the maintenance contract tailored to your needs

 

Help us make the best contract recommendation for you in 6 quick steps with our maintenance configurator

 

FIND MY CONTRACT
Flexibility

Personalized contracts

Flexible service packages offer maintenance and connectivity options to suit your needs.

7.4 Forecasting

Capital planner

Tailored recommendations help you avoid surprises, increase product lifespans and plan for the future.

Elite Service

Get the peace of mind that comes with 24/7 remote diagnostics

Dedicated teams of engineers monitor your lift’s data in real time and receive an alert if there’s an issue. Often they can diagnose and solve the problem before you’re even aware of it.

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eService

Customer needs met whenever, wherever

Access your customer portal on-the-go

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eService Mobile

Work with flexibility and convenience

Access everything on your mobile device

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Information on demand

We communicate with you in real time

We are committed to being easy to do business with. That means giving you a single place to find all the information you need when you need it. With the new customer portal, you can get a complete overview of your account, available 24/7. Contact our teams directly via phone or chat, log faults online and track maintenance and equipment health in real-time.

Or use API integration to seamlessly connect Otis data to your existing building management applications for easy purchasing and invoicing.

Solutions before you know it

We turn data into action

The future of service is a move toward proactive and predictive maintenance to address issues before they become problems. The future is now possible with Otis ONE™.

Otis ONE, our connected internet of things (IoT) solution, continuously monitors, collects and analyzes the health of your equipment so we can stay ahead of your maintenance needs, preempt potential shutdowns and maximize your investment. Safe, reliable and efficient rides for your passengers has never been easier.

OTISLINE®

24/7 expert support

Every hour of every day, the OTISLINE call center is here for you. This service puts you in touch with experts trained in every aspect of your system’s operation and what to do when issues arise. With every call, the OTISLINE call center is the fast track to the resolution you need.

Discover a smarter vision of service

Otis Signature Service combines modern intelligence with a legacy of commitment to deliver you with a more personalized service experience.

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