Gen3^™Elevator

Meet our fully connected platform.

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A platform for possibility

Every aspect of modern life is changing. The ways we connect. The experiences we have. The places we live, work and play. The elevator needs to advance as well to harness the numerous possibilities of a more connected future - and Otis is taking you there.

The new Gen3^™ platform brings the promise of the connected elevator. With the proven design of our best-selling Gen2^® elevator and the built-in connectivity of our Otis ONE^™ digital service platform, the Gen3 platform is advancing the elevator in numerous new ways.

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Customer support. Advanced.

We offer support at every stage of your process and are dedicated to helping you explore and implement solutions for today and enhancements for the future.

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Experiences. Advanced.

The Otis eView™ display integrates seamlessly into the elevator cab and enables buildings to create customizable information and entertainment for their passengers. In case of an emergency, EMERGENCY VIDEO connects passengers with OTISLINE® via video chat to provide greater peace of mind during an entrapment.

Otis ONE

With Otis ONE IoT digital platform software-enabled service, you’ll experience greater system transparency and predictability, enabling you to harness the power of advanced monitoring, big-data analytics and predictive maintenance to identify and address potential issues before they happen.

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Design. Advanced.

As modern buildings continue to change, expectations for experiences within those buildings are changing too. The Gen3 elevator advances beyond the proven engineering of the Gen2 elevator to ensure that your elevator system can deliver what your passengers need and expect today and tomorrow.

Health & safety. Advanced.

The Gen3 elevator was designed with passenger safety, health and well-being in mind. From our Otis Cab Air Purifier, to our range of gesture technologies, we are committed to providing innovative solutions that address your ongoing health and well-being.

Along with our purification products, the Gen3 elevator also comes equipped with key safety components to help provide a smooth and comfortable riding experience.

Putting Passengers In Control

Our eCall™ app is like giving each passenger their own personal elevator button, enabling passengers to use their smartphones to call an elevator in advance, so it’s ready when they arrive.

Three people stepping out of Gen3 Elevator

One platform. So many possibilities.

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Connected experience

The Gen3 elevator brings the promise of a connected platform into today. With proven design and the built-in connectivity of our Otis ONE IoT digital platform, the Gen3 elevator is advancing in new ways.

Otis ONE IoT digital platform

Otis ONE is our IoT solution that connects your lift to the cloud to deliver a seamless passenger experience. This enables our technical experts to monitor lift+ health in real time, and when possible perform remote interventions to resolve issues quickly, improve uptime and increase service quality.

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eView™ in-car display

eView is a sleek and smart in-car display available with Otis ONE that is designed to enhance every journey. In case of an emergency, eView enables an instant connection with our OTISLINE™ customer care center via secure digital voice or video calls for added passenger reassurance.

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Compass® 360

Our destination management system ensures easy travel for all passengers, with shorter wait times and faster, more efficient journeys.

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Otis eCall™ app

With the eCall application there’s no need to waste valuable time waiting for your elevator to arrive – you can call it from your smartphone so that it’s ready to go when you are.

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Reliability and comfort

Gearless machine

The Gen3 platform is equipped with gearless machines that are 80% smaller and as much as 50% more efficient compared to traditional geared machines and feature permanent magnet motor technology that uses less energy.

Patented belts

Enjoy smooth and comfortable rides with our patented, coated steel belts that redefined the industry. Maximize safety and minimize downtime with the Pulse™ system that monitors the condition of the belts 24/7 for added peace of mind.