Governance & Accountability | Otis
Governance & Accountability
VIEW ESG REPORT (PDF)Connecting responsibly
We prioritize projects and programs that tie to business performance, while further strengthening our culture, allowing us to adapt to evolving industry needs and pursue new opportunities that move us closer to achieving our vision.
Underscoring the integration of sustainability and responsibility into our core business operations and recognizing their supporting role in enhancing Otis’ financial performance and competitive advantage, Otis has developed a governance model that supports our business strategy and vision. Together with our Otis Absolutes of Safety, Ethics and Quality, and our Leading at Otis Behaviors, they create value for our stakeholders and the broader communities where we live and work.
Why governance matters
We move 2 billion people each day, and with that reach comes great responsibility. Our customers, passengers, partners and all whom we interact with depend on us to always do the right thing. Our Otis Absolutes — safety, ethics and quality — are the guiding principles that define us, shape our work and set us apart.
These principles establish standards of conduct and enable ethical, value-based decision making. Specific company policies complement the Absolutes, covering topics such as antitrust, anticorruption, international trade, human rights and other compliance-risk areas.
Ethics and integrity
With every ride and every interaction with our stakeholders, we act with an unwavering commitment to doing business right: ethically, lawfully and transparently.
To maintain our culture of integrity and trust and to drive compliance to our Absolutes and company policies, we conduct quarterly online risk-based training.
We also launched Ethics Talk, an annual global initiative where supervisors lead their teams in conversations about ethical challenges.
Responsible procurement
Suppliers are critical to our success and are a significant cost to our business annually. Across our supply chain, Otis is committed to helping eliminate human rights violations associated with unhealthy working conditions or conflict minerals.
Our Supplier Code of Conduct, outlines our expectations of suppliers, holding them accountable to the same standards we establish for ourselves, including that they promote a commitment to ethical business practices.
Cybersecurity, data privacy & intellectual property
We responsibly collect, manage, store and protect all data with the utmost care. We have taken a risk-based approach to cybersecurity, implementing cybersecurity policies throughout operations and designing security into our products and services as they are being developed.
We encourage colleagues, contractors and customers to report any security vulnerabilities uncovered while working with us and investigate any credible reports we receive.
Speaking up
Together, we must uphold the reputation and integrity of our business, our people and our relationships. Everyone at Otis has a voice and is encouraged to use it by speaking up if they see something that doesn’t seem right.
We empower our people to ask questions or raise a concern if they notice a violation of the Otis Absolutes, company policies or procedures, or laws and regulations; multiple channels, including anonymous options for reporting, are available to register concerns.
