Exceptional Service to the highest safety standards

Contact us to discuss you service requirement

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Switch to Otis Signature Service™ and save up to $2900*

For a limited time, when you become a Signature Service customer with a 60 month contract*, you’ll enjoy 3 months of free service including important upgrades to prolong the life of your Otis microprocessor unit.

First 3 months
free service
valued at $400

Software upgrades for Otis
microprocessor elevators
based on survey, valued at $1000

Free site
valued at $1,500


Together, we find the maintenance contract tailored to your needs

Help us make the best contract recommendation for you in a few steps with our maintenance configurator


No one knows your equipment like Otis

Have your Otis and non-Otis units serviced by the largest elevator and escalator provider in the world.

+ Certified OEM parts

+ Mechanic expertise & specialized roles

+ Regular software updates

+ Connected technologies

= Customized maintenance program


Our committed teams are invested in the future of your elevators

Every day, our teams roll up their sleeves to keep two billion people on the move. We continue to invest in new tools and processes, so our highly trained mechanics and support teams can ensure a faster return to service. It’s all part of our commitment to moving the world more safely, efficiently and reliably.

Alongside our 24/7 OTISLINE® support team, our mechanics have a suite of digital support tools enabling expedited onsite maintenance and safe, comfortable rides.

A more personalized experience

We put you and your passengers at the center of everything we do


Personalized contracts

Flexible service packages offer maintenance and connectivity options to suit your needs.

7.4 Forecasting

Capital planner

Tailored recommendations help you avoid surprises, increase product lifespans and plan for the future.

Real time maintenance information

Receive information on demand with our customer portal

We are committed to being easy to do business with. That means giving you a single place to find all the information you need when you need it. With the customer portal, you can get a complete overview of your account, available 24/7. Contact our teams directly via phone or online request and track maintenance, performance and billing all in one place.


Manage your entire service portfolio at your desk or on the go

Our eService portal provides you instant access to critical elevator equipment and service information, on your computer or mobile device. View the performance dashboard, check maintenance details or place a service cal


eService mobile

Manage your equipment right from your smartphone

Stay up to date on your elevator’s service history and performance data with eService mobile, the industry’s first app to deliver real-time account data right to your mobile device


Service eCatalog

Find products to upgrade your equipment

Our eCatalog helps you quickly find the products and services you need to upgrade your elevator and escalator and stay ahead of future needs.



24/7 expert support

Every hour of every day, the OTISLINE call center is here for you. This service puts you in touch with experts trained in every aspect of your system’s operation and what to do when issues arise. With every call, the OTISLINE call center is the fast track to the resolution you need.

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Upgrades & replacements

Improving your investment

Products are becoming faster, more reliable, safer and more environmentally friendly than ever before. And as older parts grow outdated, they can affect the look and feel of your building. Explore the many upgrades and replacement products we offer to protect your investment.


Discover a smarter vision of service

Otis Signature Service combines modern intelligence with a legacy of commitment to deliver you with a more personalized service experience.