Exceptional Service to the highest safety standards

Contact us to discuss your service requirement

Discover a smarter vision of service

Otis Signature Service combines modern intelligence with a legacy of commitment to deliver you with a more personalized service experience.

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Discover Otis Signature Service today

To learn more about our Signature Service, complete the form below and let us build a service plan that’s right for you.

Together, we find the maintenance contract tailored to your needs

Help us make the best contract recommendation for you in a few steps with our maintenance configurator

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No one knows your equipment like Otis

Have your Otis and non-Otis units serviced by the largest elevator and escalator provider in the world.

+ Certified OEM parts

+ Mechanic expertise & specialized roles

+ Regular software updates

+ Connected technologies

= Customized maintenance program

Dedicated Elevator Repair Experts

Our committed teams are invested in the future of your elevators

Every day, our teams roll up their sleeves to keep two billion people on the move. We continue to invest in new tools and processes, so our highly trained mechanics and support teams can ensure a faster return to service. It’s all part of our commitment to moving the world more safely, efficiently and reliably.

Alongside our 24/7 OTISLINE® support team, our mechanics have a suite of digital support tools enabling expedited onsite maintenance and safe, comfortable rides.

A more personalized experience

We put you and your passengers at the center of everything we do

Personalized contracts

Flexible service packages offer maintenance and connectivity options to suit your needs.

Capital planner

Tailored recommendations help you avoid surprises, increase product lifespans and plan for the future.

Real time maintenance information

Receive information on demand with our customer portal

We are committed to being easy to do business with. That means giving you a single place to find all the information you need when you need it. With the customer portal, you can get a complete overview of your account, available 24/7. Contact our teams directly via phone or online request and track maintenance, performance and billing all in one place.