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Retail

Escalators and Lifts that flow

Otis understands that the quality of each visit is important to customer retention and perception. Design options are available to allow for a unique and attractive atmosphere throughout the store or shopping center, allowing for a seamless look from the entrance through the merchandise floors. Brand considerations and building design can be taken into account in almost unlimited ways.

Escalators and Lifts that are safe 

At Otis, Safety is our first priority. We know that achieving superior comfort backed by a trusted brand gives customers a sense of confidence as they travel through your retail environment. Design and software tools are available to achieve these goals in your transit needs. 

Otis Signature Service™

With each of our comprehensive service packages, we offer elevator and escalator repair and maintenance services with quick responses and transparent proactive communication. Our mechanics are not only highly trained and equipped with proprietary apps to provide you with our highest level of safety and service – they’re also committed to meeting your personal expectations on the job site.

We provide property managers with real-time and accurate information about their equipment so that they are equipped to contribute to a seamless shopping experience. Our timely, event-driven notifications and conversations are the cornerstone of the long-term transparent and trusting relationships we build to support owners and customers alike.

Elevator Products

A 160-year history

Leading the industry.

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Otis Signature Service™

Let us do the work

We'll keep you moving

See How It Works

Modernization

Make it new, again

Give your lift a lift.

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Escalators & Moving Walks

Adaptable mobility

Moving people with ease

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