Engineers are the lifeblood of our organization and the face of Otis. To provide the best possible service, we have over 400 engineers, trained to a minimum of NVQ Level 3, and located right across the UK. Furthermore, through our apprentice scheme, we train and develop a constant stream of engineers who not only gain academic and Otis specific product knowledge, but also invaluable experience via the fully qualified engineers whom they work closely with.

Safety is a core value at Otis and therefore influences everything we do. Our safety standards surpass industry guidelines, which is why our incident levels are consistently lower than the industry average. In addition, all our engineers undertake regular training and are consistently audited by third party organisations to help ensure everyone’s safety.

It is a legal requirement for you to arrange an inspection of your equipment every 6 months by a third party. Once this inspection has been completed, we make it easy for you to manage any work requirements, which ultimately helps to keep your equipment safe for passengers. Just send the report to our dedicated team at ukinsrepts@otis.com. The report will generate a work order which will be sent directly to your engineer’s PDA.

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With a vast 80,000 components catalogued and 25,000 parts in stock, the Otis European Parts Centre can dispatch within 24 hours.

Whether you have questions about contracts, invoicing, maintenance, equipment or passenger support, you can call or click to chat with a service representative at any time.

The Otis customer portal is accessible anytime from your computer, tablet or mobile device. Use it to manage your entire lift, escalator and moving walkway portfolio. It has been designed to enable you to: Stay up-to-date with your lift service history and performance data. See how many service calls a particular unit has had and when your maintenance visits took place, plus the levels of uptime for each unit. The portal will also provide you details of your Sales, and Service Delivery Managers at Otis so you can get in touch.

Available 24 hours a day, 365 days per year, Otisline® is our dedicated in-house customer care facility. The team can be reached on 0800 181363.

We have developed a range of digital tools to provide an unsurpassed service for our customers. With this advanced technology, our engineers can monitor, diagnose issues and potentially fix your equipment remotely. Ultimately our technology will help predict issues, resulting in fewer service calls and accelerated response time.