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Otis ONE™

Personalized service

Introducing our IoT Platform

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Experience connected service, powered by the internet of things

Personalize your service experience

Using smart, internet of things (IoT) technology, Otis ONE™ brings you and your passengers the next generation of service. With 24/7 real-time, connected service combined with our foundational historic data your elevator experience will be transformed as you receive new insights. Transparent, proactive, predictive: this is Otis ONE™.

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Proactive communications

Turning data into action

Our primary goal is to minimize disruption in your day. With “heartbeat” monitoring, we track the pulse of your equipment, so you don’t have to worry about a shutdown. With our proactive insights and predictive maintenance, we communicate issues early and provide a clear repair schedule, so you can inform your tenants and keep everyone’s day right on track.

Predictive insights

Eliminating surprises

Whether you have a dozen tenants or thousands traveling through your building, every elevator journey sends a message. Is your equipment healthy? Which floors are busiest? When will you need service and upgrades? Predictive data helps you benchmark elevator performance, reduce unplanned shutdowns and prolong your investment for the future

Connected sensors

Our connected sensors gather data on hundreds of elevator components, passenger traffic and more to assess portfolio health and make intelligent recommendations for greater uptime.

Intelligent learning

Our intelligent products make use of machine learning to remember emerging patterns, so devices can adjust in real time.

Capital planning

Predictive insights combined with Otis expertise allow you to plan ahead for specific investments through leveraged data like manufacture, age, environment, usage and door health scores.

Real-time dashboards

Equipment health, service calls and account updates are organized in easy-to-read graphical dashboards and assess elevator health in less than 5 minutes.

Health reports

Monthly email reports summarize key metrics about your equipment health.

Campus view

View the real-time health status of every unit in your portfolio on a single map.

API integration

Access data stored in the Otis cloud from your existing building management applications.

24/7 Active monitoring

Real-time elevator status and proactive monitoring ensure you stay up and running or we’ll notify you first.

Informed repairs

Service requests are closed sooner with automatic alerts that tell mechanics accurate fault information and the parts needed before they arrive at your building.

Big data analytics

30+ years of remote monitoring experience and aggregated data from 300,000 connected units provide highly accurate and specific trends to predict unit performance

Capital planning

Recommendations are tailored based on similar elevator type and age to help you plan and budget for future capital expenses, increasing the lifetime and value of your investment

eView™ for emergencies

The in-cab display connects passengers with OTISLINE® via video chat to provide greater peace of mind in an emergency

Software enabled service

Ready for tomorrow and beyond

Like technology ecosystems before it, the Otis ONE™ platform is designed to evolve. Powered by the internet of things, machine learning and cloud connectivity, future updates are only a download away. And as we invest in more tools, services and functionality, you can select from a menu of add-ons that make sense for your building and needs.

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