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Exceptional Service to the highest safety standards

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Why choose Otis Service

Today, we’re doubling down on his promise of personalised service and how we deliver it through our local service teams across the UK.

We’re harnessing emerging technologies and the Internet of Things to deliver the personalised experience people know and want in today’s digital age. Our teams are smarter, our customers are more informed and our equipment is more efficient. At the same time, passengers enjoy the safety and comfort we’ve been known for all these years. It’s modern intelligence to support a legacy of personal touch.

Engineering expertise

Engineers are the lifeblood of our organization and the face of Otis. To provide the best possible service, we have over 400 engineers, trained to a minimum of NVQ Level 3, and located right across the UK. Furthermore, through our apprentice scheme, we train and develop a constant stream of engineers who not only gain academic and Otis specific product knowledge, but also invaluable experience via the fully qualified engineers whom they work closely with.

Safety is our No.1 Priority

Safety is a core value at Otis and therefore influences everything we do. Our safety standards surpass industry guidelines, which is why our incident levels are consistently lower than the industry average. In addition, all our engineers undertake regular training and are consistently audited by third party organisations to help ensure everyone’s safety.

Managing your insurance reports

It is a legal requirement for you to arrange an inspection of your equipment every 6 months by a third party. Once this inspection has been completed, we make it easy for you to manage any work requirements, which ultimately helps to keep your equipment safe for passengers. Just send the report to our dedicated team at The report will generate a work order which will be sent directly to your engineer’s PDA.


Spare parts same day UK service

With a vast 80,000 components catalogued and 25,000 parts in stock, the Otis European Parts Centre can dispatch within 24 hours.

24/7 Support

Whether you have questions about contracts, invoicing, maintenance, equipment or passenger support, you can call or click to chat with a service representative at any time.

Customer portal

The Otis customer portal is accessible anytime from your computer, tablet or mobile device. Use it to manage your entire lift, escalator and moving walkway portfolio. It has been designed to enable you to: Stay up-to-date with your lift service history and performance data. See how many service calls a particular unit has had and when your maintenance visits took place, plus the levels of uptime for each unit. The portal will also provide you details of your Sales, and Service Delivery Managers at Otis so you can get in touch.


Available 24 hours a day, 365 days per year, Otisline® is our dedicated in-house customer care facility. The team can be reached on 0800 181363.

Our apps to improve our service delivery

We have developed a range of digital tools to provide an unsurpassed service for our customers. With this advanced technology, our engineers can monitor, diagnose issues and potentially fix your equipment remotely. Ultimately our technology will help predict issues, resulting in fewer service calls and accelerated response time.

Switch to an Otis maintenance contract and get a free lift screen


For a limited time only, when you take out a new 60 month contract with Otis Service we will give a free eView screen for your lift, saving you over £2,000.

• eView is also your alarms system including all connectivity via GSM

• The GSM unit replaces your landline which are being switched off in 2025

• Connect via video link to our OtisLine team in the case of an entrapment

• eView give your Otis ONE connectivity so you can see your lifts in real time using our customer portal


Otis offers various levels of service agreement, however each can be tailored to best suit your particular requirements.

For example, some of the elements you can consider are:






Together, we find the maintenance contract tailored to your needs


Help us make the best contract recommendation for you in 6 quick steps with our maintenance configurator



As the world’s largest lift and escalator service provider, Otis is focused on keeping the world moving.

Not only did we invent the safety lift, we revolutionised its care.

It was Charles Otis who gave his personal commitment to quality and customer service, handwriting our first maintenance contract and signing his name to it in 1861.

Latest Service Innovations